26-64 Business Partner, Client Development

Job Category: Client Education

Requisition Number: 2635B

- Posted : October 13, 2026
- Full time
- Hybrid

Locations

Showing 1 location

Description

The Opportunity

This position is accountable for designing and delivering client development solutions that improve client understanding, adoption, and compliance across regulated technologies. As part of the Client Development team, the role shapes end -to -end client journeys by identifying friction points and developing embedded microlearning solutions that provide clear, timely, and actionable guidance. The position combines strategic thinking with hands on content creation to ensure learning is integrated into the flow of work and drives measurable behaviour change.

Status: Regular Full-Time, Included
Number of Positions: 1
Pay Grade: Grade 16 - Starting from $49.09 an hour
Location: Vancouver (Hybrid)
Reports to: Leader, Client Development

As an Business Partner, Client Development

- This position is accountable for designing and delivering client development solutions that improve client understanding, adoption, and compliance across regulated technologies.

Principal Accountabilities

Client Enablement Strategy and Solution Design:
Identifies client friction points, behaviour gaps, problem definitions, and opportunities across the client journey and defines enablement solutions that improve client outcomes.

- Co-develops and evolves client journey strategies with internal partners.
- Identifies and prioritizes opportunities to improve client understanding, adoption, compliance, and overall client experience.




- Designs client enablement approaches that reduce friction, improve clarity, support successful task completion, and drive business and regulatory outcomes.
- Designs scalable client supports, guidance, tools, and communication approaches that improve consistency and effectiveness across client interactions.
- Ensures solutions are practical, sustainable, measurable, and embedded within key client touchpoints and workflows.

Client Guidance and Knowledge Solutions
Leads the development of client guidance and knowledge solutions that translate complex technical and regulatory information into clear, actionable support.

- Defines standards, formats, and best practices for scalable client enablement and knowledge delivery.
- Designs and develops plain language, scenario based, and client focused resources that support understanding and action.
- Develops and maintains reusable client assets and supports including embedded guidance, checklists, digital resources, walkthroughs, communications content, and knowledge tools.
- Ensures content and support are accessible, timely, relevant, and aligned to client needs, business priorities, and regulatory requirements.

Microlearning Strategy and Content Development:




Leads the development of microlearning solutions that translate complex technical and regulatory information into clear, actionable guidance.

- Defines microlearning standards, formats, and best practices
- Designs and develops scenario based, plain language learning solutions
- Creates and maintains reusable learning assets.
- Ensures content is accessible, timely, relevant, and aligned to client needs

Embedded Learning and Journey Integration:
Ensure learning solutions are integrated into key client touchpoints to support clients at the right moment in their journey.

- Embeds learning solutions into digital and communication channels including portal, website, notifications, and campaigns
- Works collaboratively with internal stakeholders to reinforce and scale solutions
- Aligns learning delivery with key client lifecycle moments such as onboarding, renewal, and compliance activities

Behaviour Change and Outcome Measurement:
Drives measurable improvements in client behaviour and outcomes through targeted enablement solutions.

- Defines success metrics related to adoption, confidence, compliance, and friction reduction
- Monitors and evaluates the effectiveness of solutions
- Uses insights to continuously refine and improve learning and enablement approaches

Client, Stakeholder and Industry Engagement:
Works with the Market Insight and Engagement Team to co-develop and deliver effective client solutions based on stakeholder and industry feedback.

- Collaborates with technical subject matter experts to ensure accuracy and relevance of solutions
- Partners with Digital Experience to

📌 26-64 Business Partner, Client Development (Vancouver)
🏢 Technical Safety BC
📍 Vancouver