JOB DESCRIPTION: SERVICE MANAGER

Reports to: Station Manager
Location: Delta, BC
Employment Status: Permanent, Full-Time
Compensation: Competitive Salary (Exempt from Overtime)

Position Summary

The Service Manager is responsible for the supervision, leadership, and operational performance of CanaDream’s Service Department. This is a hybrid role that balances approximately 50% leadership and administrative responsibilities with 50% hands‑on operational support , depending on seasonal demands and operational priorities.

During peak periods—including high-volume pickup days, urgent repairs, or operational backlogs, the Service Manager is expected to actively support the team in the shop to ensure deadlines are met, service flow is maintained, and workload is distributed effectively across the team.

This hands‑on leadership role ensures high‑quality service delivery, guest and customer satisfaction, and the effective management of staff, resources, and inventory. The Service Manager is also responsible for addressing customer and guest inquiries in a professional manner and driving improvements in revenue, technical productivity, and quality assurance. The role includes oversight of subcontracted repairs, warranty work, and recalls, ensuring these are managed efficiently and to company standards.

Key Competencies

Leadership & Team Effectiveness

- Teamwork and Leadership
- Staff Management
- Coaching and Mentoring
- Conflict Resolution and Negotiation

Customer & Communication Focus

- Guest/Customer Focus
- Strong Communication Skills (verbal and written)
- Planning and Organizing

Operational & Organizational Excellence

- Resource and Time Management




- Quality Orientation
- Adaptability and Flexibility

Decision-Making & Problem Solving

- Problem Solving
- Decision Making and Sound Judgment

Professionalism & Accountability

- Accountability and Dependability
- Ethics and Integrity

Company Overview

CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first‑class RV vacation experience, and we pride ourselves on our exceptional customer service and high‑quality vehicles. For more than 30 years, we’ve evolved with our industry—ensuring outstanding experiences for our guests and a collaborative, inclusive culture for our crew.

Hands‑On Responsibilities (Operational / Technical)

- Perform RV repairs, diagnostics,



and refurbishing to a high standard
- Apply troubleshooting techniques and determine appropriate repair procedures on RVs
- Provide direct support in the shop during peak demand periods (repairs, unit turnaround, fleet readiness)
- Perform warranty repairs as required
- Maintain shop cleanliness and safety standards
- Ensure completion of maintenance and repair work within quality standards, timelines, and budget

Leadership Responsibilities (Team, Performance & Culture)

- Oversee and manage all Service Department operations and scheduling
- Supervise, coach, and mentor service staff; conduct performance reviews
- Hire, train, and manage technicians, apprentices, and support staff
- Provide ongoing training and development for shop and parts personnel
- Communicate regularly with staff through meetings and toolbox talks
- Address customer and guest inquiries and complaints professionally
- Manage quality assurance and maintain high service standards
- Monitor departmental performance and take corrective action as needed
- Ensure compliance with company policies, safety standards, and cost controls
- Delegate tasks effectively and support succession planning
- Demonstrate a cooperative, hands‑on leadership approach by working alongside the team and building trust through active participation in daily operations.
- Oversee and actively manage all Service Department operations, including technician scheduling, workload prioritization, and resource allocation to ensure rental readiness and sales commitments are consistently met
- Evaluate and determine when work should be complete

📌 Service Manager (Delta)
🏢 CanaDream
📍 Delta