Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Specialist Sr within PNC's Treasury Management Lockbox organization, you will be based in Mississauga, Ontario, Canada. The work schedule for this role will be Monday - Friday, 8:00 AM - 4:30 PM EST.

Desired candidates should preferably have 3 years of banking experience, along with an eagerness to learn, and enthusiasm.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Job Description

Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.

May have specific responsibility for one or multiple specialized products or functional areas.

Identifies and addresses exceptions.

Serves as a point of escalation for complex transactions.

Partners internally with service partners to route calls, documents or other action items to complete transactions.

Interacts with external customers to complete transactions.

Ensures the appropriate materials and documentation are available to complete transactions.

Provides consultation and advice to internal and external customers.

Reviews existing processes,



recommends improvements and drives implementation.

Serves as a subject matter resource for process improvement projects.

Trains and onboards new hires.

Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.

Participates in risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies,



Standard Operating Procedure (SOP).

Competencies Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Advantages

- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service

Disability Accommodations Statement

If an accommodation is required to participate in the

📌 Operations Specialist Sr (Toronto)
🏢 PNC Financial Services Group
📍 Toronto