AVI Health & Community Services (AVI) increases health equity by providing highly responsive, harm reduction -based HIV, hepatitis C, substance use, sexual health, mental health, and other community health services, and is informed by the voices of people with living experience. For more information see

Our work takes place in Kwakwaka'wakw, Nuu-chah-nulth, and Coast Salish territorial regions on what is colonially known as Vancouver Island. The rich and beautiful lands and waters of this Island have been home to over 50 First Nations for time immemorial; we respectfully acknowledge their past, present, and future sovereignty.

AVI CRISIS RESPONSE. COMMUNITY LED (CRCL):

The AVI CRCL (Crisis Response. Community Led) Team, Victoria is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peer-assisted care program and a mobile crisis response team, led by people with lived/living experience and mental health professionals who are able to de-escalate crises and develop community care plans with persons experiencing crisis.

The CRCL Team is an approach to responding to someone in crisis that focuses on health, well-being and community support. Utilizing a community-based, client centered, trauma-informed response, a peer-assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.

The CRCL Victoria Team provides services on the territories of the Ləkʷəŋən peoples (Kosapsum and Songhees nations), as well as the W̱SÁNEĆ Nations.

JOB SUMMARY:

ABOUT THIS POSITION:

The CRCL Coordinators are responsible for overseeing daily operations,



including supporting and overseeing the delivery of services and providing frontline care. This role is vital to the integrity of this service and requires successful candidates to develop and maintain effective working relationships with all staff and CRCL Leadership, for the purpose of supporting the team in following our shared practices and policies while helping maintain high program quality.

See Key Duties and Responsibilities for further information.

WORKING ON THE TEAM:

The CRCL Victoria Team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises.

Working in collaboration with all team members, the CRCL Coordinator is responsible for overseeing the delivery of rapid point of service mental health crisis management and de-escalation, including assessment, suicide intervention and safety planning, as well as acute care planning, referrals to alternative services or escalation to emergency services.

Alongside the team, this role is grounded in person-centered, harm reduction and trauma informed approaches to care, which centers the needs and agency of the service user.

KEY DUTIES AND RESPONSIBILITIES:

- Oversee daily operations, including overseeing the delivery of services, and providing direct services
- Provide daily support for staff, including performance coaching,



debriefing, and check-ins.
- Develop and maintain effective working relationships with all CRCL Staff and CRCL Leadership
- Develop and maintain effective working relationships with community care providers, including emergency services personnel
- Participate in team development, including hiring, team and individual training and staff performance reviews as requested
- As a leader on the team, operate in alignment to AVI’s Leadership Guidelines and Approaches, which include being trauma-informed, supportive, curious, objective, fair, cooperative, non-stigmatizing, open-minded, ethical, safe, non-judgmental, intention and aligned with AVI’s values
- Oversee and supervise confidential case notes, including quality control and storage of confidential case files
- Ensure quality control and transparency of service reporting to CRCL Leadership
- Remain at all times available and ready to support the team, which can include attending calls, acting as the Dispatch Navigator, performing outreach activities and engaging community members and partners.

KEY CHARACTERISTICS OF A SUCCESSFUL CANDIDATE:

- Emotional Resilience and ability to center the needs of the person in crisis
- Humility, flexibility and conscientiousness
- Ability to build trust, foster psychological and physical safety and navigate change safely with the team as needed, while supervising the day-of shift in a trauma-informed way
- Ability to critically assess, make ethically informed decisions, and remain grounded in complex and dynamic situations
- Ability to manage hostile interactions using non-violent communication, situational awareness and diffusing

📌 CRCL Coordinator- Casual Call (Victoria)
🏢 AVI Healthmmunity Services
📍 Victoria