Job Category : Sales/Membership/Contact Centre

Location: West End YMCA Health and Fitness Centre

Work Hours: Must be available to work up to 26 hours per week

Employment Type: Contract Part Time Hourly - 1 year (Existing Vacancy)

Number of Vacancies: 2

Anticipated Start Date: November 16, 2026

Deadline to Apply: October 21, 2026 at 5:00pm

Be the Spark Join our passionate Sales Representative team and help us to achieve great things in our community

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The West End YMCA Centre.

In this role, you will:

- Work towards and achieves personal and team sales targets. Models excellence in both sales and service. Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs
- Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members
- Work at a fast pace and responds to multiple priorities effectively
- Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options
- Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assists members to understand membership options, payment plans and types
- Assist centre in reducing withdrawal numbers,



reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset
- Provide a specific and personal focus to current members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change
- Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.)
- Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members
- Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.M standards and EYE standards
- Assist members in resolving past due accounts, member concerns, and members’ behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance
- Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns




- Actively participates in scheduled programs, meetings and special events
- In collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location
- Provide leadership and support as a member of the Centres’ senior staff team. Acts as an effective AGM as required
- Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff
- Perform other duties as assigned

You bring:

- Some post- secondary education in sales, marketing, promotions, retail management, or related field an asset
- Minimum of 2 years sales and/or customer service experience
- Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc
- Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such information
- Ability to establish rapport and excellent communication with members, staff and volunteers
- Customer service oriented
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
- Volunteer experience an asset
- Proficiency with computers and experience with CLASS an asset
- Previous involvement in philanthropy, planning, storytelling, or volunteerism an asset
- Current CPR and First Aid an asset
- Flexibility regarding a

📌 Sales Representative (Toronto)
🏢 YMCA of Greater Toronto
📍 Toronto