Front Desk Supervisor Jasper The Crimson Alberta

Pursuit Collection Jasper, AB$22–$24 an hour
- Full-time Job detailsPay$22–$24 an hourJob typeFull-timeLocationJasper, ABFull

job description
At Pursuit,

we offer
more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that,

we offer
thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Front Desk Supervisor supports the Front Office Manager or Hotel Manager in the day-to-day operation of the Front Desk by supervising shifts, supporting team members, and ensuring consistent, high-quality guest experience. This role is hands-on and guest-facing, with a strong focus on operational execution, team support, and issue resolution. The ideal candidate will demonstrate excellent communication and interpersonal skills, strong attention to detail, and the ability to motivate and lead a small team.

REQUIRED SKILLS & QUALIFICATIONSSupervise Front Desk operations during assigned shifts, reviewing and verifying the work of Front Desk Agents to ensure accuracy and service standards are met. Coordinate and support Front Desk scheduling, shift coverage, and daily task allocation. Arrange and support training and orientation for new Front Desk team members; remain fully proficient in all Front Desk procedures and functions. Act as the first point of escalation for guest inquiries and complaints,



resolving issues effectively and escalating when required. Coordinate Front Desk activities with Housekeeping, Maintenance, Reservations, Retail, F&B;, and other departments to ensure smooth operations. Enter and manage rooming lists, tours, and related policies within the property management system. Maintain accurate room counts, open and close room availability as required, and support room forecasting and progress reporting. Support arrivals, departures, group check-ins, VIP handling, and tour operations. Ensure Front Desk, lobby, and public areas are clean, organized, safe, and welcoming. Identify, document, and communicate safety, security, and maintenance concerns. Perform other duties as assigned to support overall hotel operations.

REQUIRED SKILLS & QUALIFICATIONS2–4 years of Front Desk experience in a hotel or hospitality environment. Previous supervisory or senior agent experience preferred. An innovative thinker who provides solutions to ensure support of guest and employee needs. Strong guest service and problem-solving skills. Ability to lead by example and support a team in a fast-paced workplace. Good communication and organizational skills. Comfortable using PMS and basic administrative systems.

About Us
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.




Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P; SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose,

📌 Front Desk Supervisor Jasper The Crimson
🏢 Restaurant Jasper
📍 Jasper