Location

Iroquois, ON, Canada

Remote: No

Why You’ll Love Working at Ross Video:

At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.

Position Overview

This position resides within the Manufacturing Engineering team and supports work instruction creation, MES project development and administration, change management, technical writing, and the development and maintenance of AI tools that improve manufacturing efficiency, data access, reporting, and process support.

The role is responsible for ensuring the quality, accuracy, and accessibility of procedures, work instructions, product data, and AI enabled solutions through consultation with technical owners and shop floor personnel, scheduled audits, regular data metric reviews, and ongoing system maintenance.

Attention to detail, collaboration, adaptability, technical aptitude, and broad knowledge of manufacturing processes are key assets for this role.

Duties, Responsibilities And Accountability

MES Administration

- Create and maintain online documentation within a Manufacturing Execution System (MES) software platform,



ensuring product build requirements and process workflows are clearly defined and easily accessible for shop floor operators.

Shop Floor Support

- Provide support to the shop floor with respect to software used for production purposes.
- This includes implementation, training, troubleshooting and maintenance.
- Assist with build support and troubleshooting in all shop floor processes.

ECO Implementation

- Implement MCO/ECO changes into the MES to ensure manufacturing has accurate BOM, documentation and programming information, ensuring proper data integrity and traceability.

ECO Review

- Change management review of Engineering Change Orders (ECO’s) to ensure Bill of Materials and design data meet the requirements for MES importation.

MES Technical Documentation and NPI Support

- Provide technical documentation support for Manufacturing Engineering by supporting NPI builds as required.
- Develop SOPs and work instructions.
- Document production processes.
- Obtain validation from Process Engineering and Production.
- Maintain the accuracy and currency of approved documentation in FLX.

System Integration

- Assist in MES to Enterprise Resource Planning (ERP) integration, maintenance, and training, including validating labour hours under the guidance of Manufacturing or Industrial Engineering.





Report Generation

- Provide reports to assist the Manufacturing, Production, and Industrial Engineering teams.

AI Tool Development

- Create, implement, validate, and maintain AI tools that improve efficiency, reporting, troubleshooting, documentation, and decision-making across MES.

Job Requirements

Knowledge / Education / Training

- Post-secondary education or equivalent work experience in manufacturing processes.
- Knowledge of CAD systems is an asset.
- Advanced skill level with standard office tools (Word, Excel, Access, Outlook) and Microsoft Project.
- Experience in manufacturing, procedures, and the product lifecycle process.
- Experience developing, implementing, maintaining, or supporting AI tools and automation solutions, preferably within manufacturing, MES, ERP, or other production environments.

Traits

- Mechanical aptitude.
- Able to work independently or as part of a team.
- Capable of following procedures and working logically.
- Detail oriented.
- Conscientious and willing to ask questions.
- Solid aptitude for learning.
- Computer skills beyond basic functions.
- Demonstrates an interest in emerging AI technologies and a commitment to using AI responsibly, accurately, and ethically in a manufacturing workplace.

Experience

- Experience creating work aids and procedures.
- Knowledge of bills of material, schematics and component placement technology required.

Other Requirements

- Valid Driver’s License and access to a vehicle for occasional travel to Ottawa location.

Physical Demands

📌 Manufacturing Support Specialist (Iroquois Falls)
🏢 Ross Video
📍 Iroquois Falls