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At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

What the role does

The Senior Change Manager, Strategic Partnership Management (SPM) is responsible for the planning, coordination and delivery oversight of non-BAU requests between Loblaw and EQ Bank as part of the strategic partnership. Reporting to the Director, Strategic Partnership Management, this role serves as the single front door for change management and governance activity related to the Loblaw / EQ Bank partnership — receiving, triaging, prioritizing and routing inbound requests from EQ Bank while also coordinating outbound commitments from Loblaw to EQB.

Working within the broader partnership strategy, the Senior Change Manager is responsible for developing processes, plans and governance to turn strategic priorities into coordinated execution. This includes establishing effective intake and prioritization processes, developing integrated change plans and roadmaps, identifying dependencies and capacity considerations, and evolving ways of working as the partnership matures.

This role sits at the intersection of partnership governance and execution. It orchestrates change activity such as marketing,



digital, data sharing and technology requests across Loblaw's internal functions and business units to ensure that new requests are assessed and delivered in a timely, consistent and commercially sound manner. It also ensures that related obligations under the partnership agreement are tracked, prioritized and delivered, with emerging risks or trade-offs proactively identified and escalated.

The Senior Change Manager will use insights from delivery performance, stakeholder feedback and recurring issues to recommend and implement improvements to partnership processes and governance, supporting greater efficiency, predictability and partner experience over time.

This is a high-visibility role requiring strong project and change management skills, the ability to influence across a matrixed organization, and robust communication skills to manage both internal stakeholders and an external partner relationship at a senior level.

What you'll do

- Own the end-to-end intake, triage and prioritization of non-BAU partnership change and marketing requests across EQ Bank and Payments Network relationships, serving as the central coordination point and ensuring requests are assessed against strategic priorities, contractual commitments, feasibility and delivery capacity.
- Translate partnership strategy into coordinated execution by building and maintaining integrated change plans,



roadmaps and forward calendars that align Loblaw business, marketing, digital, data and technology teams around shared priorities, milestones and accountabilities.
- Orchestrate delivery across a complex, matrixed stakeholder environment, bringing together the right functional and technical owners to align on scope, timing, resource requirements, dependencies and decisions, and driving clarity on ownership through to completion.
- Manage competing priorities and capacity constraints across multiple concurrent workstreams, using sound judgment to identify trade-offs, resolve issues where possible and elevate material risks, delays, conflicts or scope changes to the Director in a timely manner.
- Provide delivery oversight against partnership commitments and obligations, including campaign activations, placement targets, digital and technology milestones and other contractual deliverables, maintaining clear visibility to progress, outcomes and areas requiring intervention.
- Lead the day-to-day change relationship with EQ Bank partnership teams and coordinate with Payments Network partners, setting clear expectations on feasibility, timing, prioritization and decisions while ensuring a responsive, consistent and high-quality partner experience.
- Establish and maintain strong governance discipline across partnership change activity, including centralized intake and request tracking, project plans, status reporting, decision and commitment records, and accurate documentation to support transparency and accountability.
- Develop high-quality governance and executive reporting for Monthly Business Reviews, executive committees and other senior forums, sy

📌 Senior Change Manager, Strategic Partnership Management (Toronto)
🏢 Loblaw Companies
📍 Toronto