Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team

Why Work Here

- Bonus: yes, discretionary
- Benefits: yes, from day – 100% funded by the employer + Fitness/Wellness Reimbursement - $400.00 per year
- RRSP: yes, really valuable match
- Vacation: 3 weeks + 6 sick days and 4 casual absence per year
- Company Perks: Vehicle discount

About the Opportunity

- Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and insurance-related recoveries.
- Handle inbound and outbound customer communications to negotiate payment arrangements and resolve account issues in a professional, respectful, and customer-focused manner.
- Maintain consistent follow-up on assigned accounts and complete all required account maintenance and documentation accurately and efficiently.
- Assess account risk and potential losses while providing appropriate solutions in accordance with company policies and applicable legal and regulatory requirements.
- Accurately document collection activities, account updates, customer interactions, and resolution efforts within designated systems.
- Review account information and characteristics to assess risk, determine appropriate next steps, and make recommendations as required.
- Utilize available collection, account management, and skip-tracing resources to effectively manage delinquent accounts and minimize losses.
- Collaborate with internal departments and external partners, including legal representatives and service providers,



to resolve complex account matters.
- Escalate sensitive, high-risk, or complex issues to management when appropriate.
- Exercise sound judgment when making decisions related to account resolution, recovery, and escalation.
- Monitor and follow up on escalated, cancelled, or unresolved accounts, including matters involving insurance or other recovery processes.
- Process account closures, write-offs, and other financial adjustments in accordance with established policies and procedures.
- Contribute to team objectives and continuous improvement initiatives by providing feedback, supporting process enhancements, and participating in training and departmental projects.
- Provide guidance, support, and mentorship to colleagues by sharing knowledge, best practices, and experience.
- Assist with administrative responsibilities and other duties as required.

About You

- Bilingual communication skills in English and French are considered an asset.
- 3+ years of relevant experience in collections, account management, financial services, customer service, or a related field.
- Post-secondary education or equivalent experience is preferred.
- Strong communication, negotiation, analytical, and decision-making skills.




- Excellent problem-solving abilities with the capacity to assess risk and recommend appropriate solutions.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.
- Highly accountable, results-oriented, and able to work effectively in a fast-paced environment.
- Collaborative team player with a willingness to share knowledge and support colleagues.
- Ability to manage high-volume workloads while maintaining accuracy and attention to detail.
- Self-motivated with the ability to work independently and exercise sound judgment.
- Proficiency with Microsoft Office and customer relationship management (CRM) or account management systems.

Salary Range

$64,000 - $80,000 / year

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.

Having said that Vaco by Highsp

📌 Bilingual Senior Collections Specialist (Markham)
🏢 Vaco by Highspring
📍 Markham