Shift: Primarily days. Available to support all shifts

Wage: $75,000-$85,000

Prerequisites

- Grade 12 diploma/GED required; post-graduate certificate or diploma in Human Resources Management, Disability Management, Occupational Health & Safety, or a related field considered an asset.
- 3+ years of experience in disability management, WSIB administration, claims management, health and safety, human resources, or a related environment.
- Working knowledge of the Occupational Health and Safety Act, WSIA, WSIB policies and procedures, and applicable legislation.
- Working knowledge of Short-Term Disability (STD) processes, benefit plans, medical documentation, and absence management practices.
- Experience managing occupational and non-occupational disability claims and coordinating return to work and accommodation plans.
- Strong understanding of disability management, accommodation, and return to work principles.
- Ability to handle confidential medical and employee information with a high degree of discretion and professionalism.
- Ability to work independently with minimal supervision.
- Excellent interpersonal skills and ability to interact effectively with employees, managers, medical professionals, insurers, WSIB, and other stakeholders.
- Highly organized with strong attention to detail and accuracy.
- Strong customer service focus and commitment to supporting employees through the claims and return-to-work process.
- Strong leadership, communication, conflict resolution, and relationship management skills.
- Advanced verbal and written communication skills, with solid computer skills.
- Proactive approach with effective problem-solving, organization, and time management skills.




- Ability to work a flexible work schedule providing support to a three-shift operation and multiple TFT locations.
- Ability and willingness to travel between TFT locations as required.
- No criminal record for which a pardon has not been granted.

General Responsibility

- Manage and coordinate TFT’s occupational and non-occupational disability and claims management programs across all TFT locations.
- Act as the primary corporate contact for WSIB, Short-Term Disability (STD), workplace injury, non-occupational disability, accommodation, and return to work matters.
- Provide consistent claims and disability management practices across all TFT locations.
- Act as a resource to local HR, Health & Safety teams, employees, supervisors, and managers regarding claims, disability, accommodation, and return to work matters.
- Manage communication and coordination with WSIB, insurance providers, third-party administrators, medical professionals, employees, and other stakeholders.
- Stay current on changes to WSIB requirements, occupational health and safety legislation, disability management practices, benefit plan requirements, and applicable employment legislation.
- Review and recommend changes to corporate policies, procedures, and processes related to claims, disability management,



accommodation, and return to work.
- Identify trends and opportunities to improve claims management, reduce lost time, support early and safe return to work, and improve overall disability outcomes.
- Maintain familiarity with current resources, best practices, materials, and training techniques relevant to disability and claims management.
- Support the Health & Safety team and provide back‑up support for Health & Safety initiatives as required.
- Promote positive employee relations and a culture of cooperation, support, and accountability.
- Perform other duties as required.

Direct Responsibilities

WSIB / Occupational Claims

- Manage the full cycle of WSIB claims for all TFT locations, including claim reporting, documentation, follow-up, correspondence, decisions, and closure.
- Ensure WSIB claims are reported accurately and within legislated timelines.
- Monitor claims from initial reporting through resolution and maintain regular follow-up with WSIB and all relevant stakeholders.
- Review WSIB decisions and identify opportunities for clarification, reconsideration, or follow‑up where appropriate.
- Coordinate medical and functional abilities information required to support claims management and return to work.
- Monitor lost‑time claims, modified work, claim status, costs, and other relevant information.
- Maintain accurate, complete, and confidential WSIB records.
- Provide claims reporting and updates to HR leadership and management as required.
- Identify claims trends and opportunities to reduce workplace injuries, lost time, and claim costs.

Short-Te

📌 Claims Management Coordinator (Tillsonburg)
🏢 TFT Global
📍 Tillsonburg