At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.

Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.

Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles

Position Overview:

Kensington Health is a not-for-profit, community-based model of specialized healthcare services that creates consistently better health outcomes by tirelessly pursuing the best ways to respond to unmet health needs within the communities served.

Kensington Health offers a diverse range of services including long-term care, hospice and community care, cancer screening, diagnostic imaging, ophthalmology, and eye tissue processing for transplants.

Kensington Health is deeply committed to being an inclusive place to work, live in and receive care. In addition, Kensington Health is home to the Mid-West Toronto Ontario Health Team Secretariat, and is affiliated with the University of Toronto, Faculty of Medicine.





The Application Support Specialist provides customer-service oriented digital support to solo and small group physician members of the Mid-West Toronto Family Practice Network. Hired and managed by Kensington Health, the role helps family practice offices adopt and optimize digital tools that improve practice operations, reduce administrative burden, support panel management, and enable better patient care.

Support may be virtual or in person. The Application Support Specialist works with physicians, clinic administrators, EMR vendors, OntarioMD, UHN Connected Care, Ontario Health and other partners to connect members with funded digital services, resolve implementation barriers, strengthen workflows, and support sustained adoption. The role may also support other MWT-OHT digital or primary care transformation work as needed.

- $71,370.00 - $85,644.00 commensurate with experience.
- 12-month contract.

Responsibilities:

- Provide responsive, qualified customer service to solo and small group physician members of the Mid-West Toronto Family Practice Network and their office teams.
- Receive and triage requests for digital support, complete needs assessments, document service plans, and provide timely follow-up to members.
- Support the adoption and optimization of digital health tools, including Online Appointment Booking, eConsult, eReferral, HRM, Clinical Viewer/ConnectingOntario, OLIS, Ocean and other provincially funded or locally adopted solutions.




- Support family physicians and clinic teams in assessing and optimizing workflows to improve efficiency, access, reporting, and patient care.
- Assist family practice offices with panel management, roster clean-up, recall processes, EMR-based searches, flags, reminders and reports to identify patients requiring follow-up, screening, preventive care, other clinical/ administrative actions or workflow needs.
- Identify opportunities to improve provider experience and reduce administrative burden through digital workflow optimization and improved use of digital tools.
- Support practices with required reporting by identifying, extracting and preparing relevant data/reports from EMRs, including data required for provincial reporting requirements.
- Support the establishment and implementation of appropriate data-sharing agreements, EMR access arrangements and remote access processes to enable approved primary care supports to work effectively with participating practices, in accordance with privacy and information management requirements.
- Provide group and individual training, coaching, workshops and change management support / learning opportunities to physicians and clinic staff to improve confidence, uptake and sustained use of digital tools, EMR optimization, data quality, reporting, and other priority topics identified across member practices. Partner with OntarioMD, UHN Connected Care, Amplify Care, Ontario Health, vendors and other external partners to connect members with available digital health services and resolve implementation issues.
- Support participating practices in advancing digital maturity through workflow redesign, adoption of digital health solu

📌 Digital Health Support Specialist (Toronto)
🏢 Kensington Health
📍 Toronto