Donor Engagement Coordinator, Advancement

Job Synopsis

The Donor Engagement Coordinator supports MCC BC’s mission of sharing God’s love through global and local relief, development and peacebuilding by providing excellent supporter care, accurate record management and timely administrative support to the Advancement Team. With a particular focus on monthly donors, new donors, donor appreciation initiatives and donor, volunteer, and church engagement data, this position helps ensure supporters feel welcomed, valued, informed and connected to MCC’s work.

Reporting to the Associate Director, Advancement, the Donor Engagement Coordinator is often a first point of contact for donors and supporters. The role requires a warm, professional, and compassionate approach to responding to inquiries; documenting supporter information with care and integrity; coordinating donor communications and appreciation initiatives; supporting volunteer and church engagement records; and collaborating with colleagues to provide a consistently excellent supporter experience.

As an integral member of the team, this position requires personal alignment with MCC BC’s Christian identity and values, which are rooted in Jesus, the Anabaptist community of faith and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC, as well as engagement with churches and faith gatherings, and calls for representing MCC and its work with integrity in all settings.

ABOUT MENNONITE CENTRAL COMMITTEE (MCC)

Employment Type

Salaried Employee -Full Time at 1 FTE

Qualifications

- Demonstrated commitment to personal Christian faith and discipleship,



active participation in a Christian church or community, and nonviolent peacemaking.
- Two to three years of experience in donor relations, data management, customer service, administration, reception, or a related field. Nonprofit experience is an asset.
- Strong verbal and written communication skills in English.
- Working knowledge of Microsoft Office, including Excel, and the ability to learn donor databases, CRM systems, email platforms, project management tools, and other digital systems.
- Assist with preparing and reviewing donor reports and identifying basic trends.
- Experience processing financial transactions, donations, or other detailed records is an asset.

Competencies

- Supporter service: Responds to donors and supporters with warmth, care, patience, and professionalism.
- Communication: Listens well and communicates clearly and respectfully in writing, by phone, and in person.
- Attention to detail: Maintains accurate records and handles confidential information with care and integrity.
- Organization: Manages multiple priorities, deadlines, and administrative details effectively.
- Initiative and problem-solving: Anticipates needs, takes appropriate action, and resolves routine issues independently.
- Collaboration: Works effectively both independently and as part of a team.
- Adaptability and learning:



Adjusts to changing priorities and learns new processes and technology.
- Dependability and integrity: Demonstrates sound judgment, accountability, honesty, and a consistent work ethic.

Employment Requirements

- Legally eligible to work in Canada.
- Satisfactory criminal record check clearance upon hire.
- A valid BC driver’s licence and satisfactory driver’s abstract are preferred.

Working Conditions & Physical Demands

- Work is performed in a busy office environment with high day-to-day variation, including receiving and responding to unanticipated requests from managers, employees and volunteers; and providing support on deadline-driven organizational projects and initiatives. As such, moderate mental stress is expected.
- This position may require up to 100% computer-monitor time and lifting up to 20 pounds.

Key Responsibilities

DONOR CARE & SUPPORTER ENGAGEMENT (40%)

- Serve as a welcoming and skilled first point of contact for donors and supporters by responding promptly and thoughtfully to phone calls, emails, mail and in-person inquiries.
- Provide accurate information about MCC’s programs, campaigns, events, giving opportunities, and donor processes, helping supporters engage with MCC in meaningful ways.
- Contact donors by phone, email, written notes, or digital media to express appreciation for their support, with particular attention to monthly donors and new donors.
- Support donor stewardship and appreciation initiatives that help strengthen relationships, celebrate donor generosity and communicate the impact of giving.
- Respond with care to donor questions, concern

📌 Donor Engagement Coordinator, Advancement (Abbotsford)
🏢 Mennonite Central Committee (MCC)
📍 Abbotsford