Salary Range: $55,000.00 To $65,000.00 Annually

Manager of Vaughan

A Bit About Us

Core Values: Safety, Integrity, Fun, Community, and Growth

Splash N' Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they've launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.

Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.

The Opportunity

In this role you will be working closely with our aquatic and customer service teams, contractors, and clients to create a safe and engaging experience for all.

This is a hands-on leadership position that blends both management and supervisory responsibilities. You will not only lead operations from the deck but also be actively involved in the pool, supporting programs and coaching staff in real time. You'll be at the forefront of overseeing swim programs, mentoring staff, facility maintenance, ensuring client and staff satisfaction, smooth daily operations, and promoting our services in the community.

This role combines management, sales, and customer service responsibilities to help us make a splash in the world.

Who You Are

You're a natural leader who thrives in fast-paced environments and is excited to contribute to a growing organization. You value teamwork, communication, and take pride in creating a protected, supportive space for both clients and staff. You are passionate, enjoy problem solving, being proactive, and staying organized. If this sounds like you, you'll fit right in at Splash N' Learn

Responsibilities

Financial and Administrative:





- Accurately enter payroll hours into our pay system and update as shift times change
- Monitor the facility’s budget and payroll activity
- Evaluate staffing levels and shift capacity, making shift cuts and staffing adjustments as needed to adhere to budget and facility needs
- Manage the scheduling of classes, instructors, and supervisors to ensure proper coverage
- Maintain accurate records of class enrollments, attendance, and progress
- Lead preparation and execution of team events, special programs, and training
- Ensure staff qualifications are up-to-date and current
- Help monitor session stats like retention, fill rates, and customer satisfaction
- Track, monitor, order, and replenish inventory levels of all necessary supplies (pool, safety, cleaning, office)
- Prepare reports for management on operational performance, safety incidents, and program outcomes
- Be present and approachable on deck and support customer service needs
- Foster positive relationships with swimmers and parents to create a welcoming and supportive atmosphere
- Promptly and professionally address inquiries, feedback, concerns, and complaints
- Help families feel confident about their swim journey through facility tours, assessments, program recommendations, registrations, swim levels




- Monitor feedback and reviews to continuously improve the experience

Program and Session Management:

- Quality control throughout the lessons and ensure that the Splash N' Learn program is being taught and adhered to, as well as the high level of instruction is maintained
- Build and update facility schedules to maximize pool time and class availability
- Assign instructors to classes, support smooth deck setup/takedown, and ensure session readiness
- Supervise and support swimming lessons to ensure quality and consistency of instructors and programs
- Review lesson plans and swimmer progress evaluations on an ongoing basis
- Ensure accurate and timely completion of student skill trees
- Support teaching and instructional leadership on deck or in-water, including leading or assisting with class demos, daytime teaching, and specific enrollment parameters
- Organize and deliver regular training sessions for staff members to enhance their skills, knowledge and certifications
- Manage all staff schedules and proactively solve any scheduling challenges
- Manage adherence to Lifesaving Society standards in leadership course, and schedule all leadership courses

Safety & Risk Management:

- Ensure the safety of all facility users by enforcing established safety protocols, emergency procedures, and lifeguarding standards
- Conduct regular safety drills, inspections, and audits to maintain compliance with safety regulations
- Keep the daily log complete and accurate
- Set up and remove bins, lane ropes, and equipment, checking for safety and proper repair of lifesaving equipment during each shift
- Report malfunct

📌 Facility Manager Vaughan
🏢 Splash N Learn Swim School
📍 Vaughan