Operations Support Worker (Administrative)

Job Category : Operations

Requisition Number : OPERA

- Full-Time
- Salary : $46,913 CAD per year

Locations

Showing 1 location

Description

Do you take pride in helping others and providing excellent client service? Does problem solving excite you?

The BC Family Maintenance Agency (BCFMA) is responsible for the client-centric administration of child and spousal maintenance services for British Columbians. BCFMA offers support that strengthens families so that they may achieve their full potential and secure the best possible future for their children. We are committed to promoting equity, anti-racism, and multiculturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship-building efforts.

BCFMA is committed to reconciliation with Indigenous Peoples, honouring the Provincial commitment to the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the Declaration on the Rights of Indigenous Peoples Act, and the Truth and Reconciliation Commission’s (TRC) Calls to Action. Through fostering respectful and team-oriented relationships with Indigenous partners and stakeholders, BCFMA delivers on the government’s priorities.

The BCFMA is currently looking to recruit a full‑time, permanent Operations Support Worker in an administrative role for our Kamloops office.

The Operations Support Worker (OSW) supports the Client and Case Management Team.



OSWs are essential members of the interdisciplinary Case Management Team. This position communicates effectively with stakeholders, supporting the BCFMA's client-centric focus. This position supports administrative tasks in accordance with legislation, policy, and procedures. This position updates and maintains the computerized database, prepares and processes documents, maintains accurate records, and tracks all case management packages.

ACCOUNTABILITIES

- Supports various administrative tasks, investigates and researches case information to support the Case Management Team.
- Works constructively with the Case Management Team and colleagues to maximize efficiency and effectiveness, keeping the supervisor well-informed of issues.
- Models a client-centric approach when interacting with internal stakeholders and readily adapts to workplace change.
- Prioritizes daily workload, processes incoming mail and faxes for the team and prepares client case management packages and other documents.
- Follows up on scheduled (action list) and unscheduled case activity for the team.
- Supports the team in performing in‑house tracing functions.
- Provides case information to clients and stakeholders, keeping within guidelines for confidentiality.
- Effectively responds to routine verbal and written inquiries from the public,



government staff and other stakeholders.
- Supports all accountabilities for Office Assistant:
- Maintains knowledge of documentation categories required for BCFMA recovery processes, including data storage (archiving) and distribution.
- Processes faxes, Titan File and other electronic transmissions.
- Receives and processes new filing kits sent through mail or Web Enrolment.
- Coordinates mail processes. Queries, tracks, logs, and prioritizes all incoming and "Return to Sender" mail.
- Assists with scanning of mail and other documents.
- Supports program administrative requirements and security procedures.
- Supports and participates in various meetings and in‑service training.
- Maintains up‑to‑date knowledge of the program database; screens, fields, codes and processes as required to enter, retrieve and interpret data accurately and efficiently.
- Recommends Operations improvements.
- Maintains effective working relationships with staff, contractors, and external stakeholders.
- Complies with confidentiality and conflict of interest guidelines.
- Maintains a clean, organized and orderly mailroom.

- Other duties as assigned.

JOB REQUIREMENTS

Education

- High school diploma supplemented by completing a certificate in office administration or equivalent is preferred.
- A minimum of two years related administrative experience; an equivalent combination of education, experience, and/or training will be considered.

Experience

- Two years of recent (within 5 years) experience in an administrative/clerical role.

KNOWLEDGE, SKILLS AND ABILITIES

📌 Operations Support Worker (Kamloops)
🏢 BCFMA
📍 Kamloops