# ServiceNow Technical ManagerLevisHybridData and Artificial IntelligenceApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##

Job description
Here's a brief overview of the tasks and responsibilities you'll have :
• Design and implement Service Graph integrations;
• Define identification and reconciliation rules for the different configuration item (CI) classes;
• Establish ServiceNow Discovery as a reference source when required;
• Design data transformations and integration models;
• Perform volumetric, performance and data quality analyses;
• Develop integration guides, standards, and procedures;
• Define and execute testing strategies for connectors;
• Ensure technical validation during application updates and platform upgrades;
• Support operations teams in resolving incidents and evolving integrations. The profile you are looking for is as follows:




• Demonstrate mobilizing leadership and a high sense of responsibility;
• Possess excellent communication skills and the ability to explain complex concepts;
• Influence teams in the adoption of industry best practices;
• Demonstrate curiosity, questioning and a constant willingness to learn;
• Drive innovation and contribute to continuous improvement;
• Develop new knowledge and maintain an active technology watch;
• Be organized, rigorous and know how to manage priorities;
• Anticipate problems and blockers, then propose proactive solutions;
• Adapt quickly to different contexts and understand complex issues;
• Be proficient in ServiceNow CMDB, Discovery, and ITOM;
• Have demonstrated experience with Service Graph connectors;
• Have hands-on experience with IRE rules, handling authoritative sources, and preventing duplicates;
• Understand integration architectures, APIs, and data transformations;
• Knowledge of Dynatrace, Qualys or other technical data sources (an asset);
• Produce technical standards and act as a consultant to the teams.
Apply## Why choose a career at COFOMO?\*
* Competitive compensation and advantages
* Wellness program
* 24/7 telemedicine access
* Support for legal, accounting, and mental health needs
* Focus on growth, development, and skills enhancement
* Personalized career plan and tailored guidance
* Hybrid work environment
* Active social club and year-round events

📌 ServiceNow Technical Manager (Levis)
🏢 COFOMO
📍 Levis