Family RoomCoordinator, SickKids

Full-time, Permanent

Monday-Friday, 8:00am to 4:00pm

TheOrganization

Since 1981,Ronald McDonald House Toronto has served as a place to call home for familieswith seriously ill children undergoing treatment. Ronald McDonald House Torontoencompasses a House for 81 families in downtown Toronto and eight Family Roomsin hospitals across the Greater Toronto Area and in Sudbury. The families weserve come from throughout Ontario, across Canada and around the world.

We arelooking for a Family Room Coordinator to join our growing team at the FamilyRooms at SickKids (The Hospital for Sick Children).

About the Opportunity

Reportingto the Manager, Family Rooms, the Family Room Coordinator is responsible foroverseeing the day-to-day operations of the Ronald McDonald House TorontoFamily Rooms located at SickKids. This position plays a key role in deliveringcompassionate support and services to families of seriously ill children andinfants receiving hospital care. The Family Room Coordinator maintains a closerapport with all hospital staff, especially those who interact daily with theFamily Room volunteers and families who use the Family Rooms.

Key Accountabilities

- Welcome and orient families to the family rooms,ensuring completion of check in and accurate tracking of all subsequent visitsto the Rooms.
- Foster a welcoming and supportive environment byproviding compassionate care, available services, guidance and assistance tofamilies.
- EnsureFamily Rooms operate according to the policies and procedures outlined in theRonald McDonald Family Room Operating Manual.
- MonitorFamily Room owned equipment, ensuring routine maintenance is conducted andrepairs completed as required.




- Monitor,order and restock necessary supplies (e.g. food, toiletries) adhering toestablished budgets.
- Incollaboration with Operations Lead, onboard, train for all volunteers for theFamily Rooms.
- Participatein the Family Room volunteer workforce, providing coaching, engagement andtimely feedback.
- Proactively gauge the health of the volunteer workforcebased on key performance indicators for engagement and performance. Escalateissues as appropriate.
- Incoordination with People & Culture, ensure staff and volunteers adhere tothe Health and Safety measures, AODA, organizational policies & procedures,and other compliance matters.
- Ensurethe Family Rooms have appropriate volunteer/staff coverage. Escalate issue asappropriate.
- Fosterstrong values-based relationships with hospital staff and other keystakeholders, such as families and community partners.
- Prepareaccurate and timely administrative reports and documents, including shiftreports, and incident reports.
- Ensureconsistency in implementation of policies and procedures by evaluating andmonitoring Family Room operations.
- Identifyoperational concerns and implement corrective measures. Escalate issues asappropriate to the Manager, Family Rooms.
- Participate in special projects, programming andother duties, as required.

What We Offer





At RonaldMcDonald House Toronto, you’re not just taking on a job; you’re becoming partof a mission that makes a tangible difference every day. As the Family RoomCoordinator, you'll play a key role in helping families feel at home when theyneed it most. You’ll have the opportunity to work with compassionate people,enhance your skill set, and contribute to a life-changing cause.

- Impact: Yourrole directly contributes to the comfort and well-being of families during someof their toughest times.
- SupportiveEnvironment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
- Competitivetotal rewards package including a hiring salary range of $48,000 - $56,000, group health and dental benefits, coverage for mental health, paramedicalservices and much more.
- Access topaid Wellness Days as well as additional paid Religious Leave days.
- ProfessionalDevelopment fund for further education and learning.
- RRSPeligibility.

Qualifications

Ronald McDonald House Toronto understands that for any role, it’s possible thatno one person will possess all of the desired qualifications. The following isan outline of the qualifications we believe are significant to bring to theposition and/or develop while in the role.

Education & Experience

- Minimum one(2) year of experience in providing family support or related services.
- Experiencein healthcare, working with vulnerable populations, or in a not-for-profitorganization is an asset. Customer service experience in a hospitality,shelter, community center, or respite s

📌 Family Room Coordinator (Toronto)
🏢 Ronald McDonald House Toronto
📍 Toronto