Start Rate (Non-negotiable): $46.57

Training Rate (Non-negotiable): $26.32

Work Locations: Various locations and shifts within the Greater Toronto Area.

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Customer Protection Office is looking for applications to create a talent pool for the position of Customer Protection Officer/Special Constable. Reporting to the Manager, Customer Protection, Customer Protection Officers/Special Constables protect the safety and security of passengers, employees and property and to maintain the integrity of the fare system.

What will I be doing?

- Proactively engages with individuals with housing needs who may be finding shelter in and around the transit system with goal of finding supports, referrals to social agencies and other assistance.
- Provides the first level of emergency response assistance for infrastructure threats, fatalities and/or catastrophic injuries, fires, accidents, medical emergencies, and unlawful intrusions of Metrolinx, GO Transit and UP Express facilities and equipment.
- Ensures consistent and non-discriminatory enforcement of provincial and federal statutes and GO Transit bylaw pertaining to the general conduct of patrons,



fare inspections, liquor offences, and parking control. May issue appropriate offence notices, summonses, or appearance notices to individuals for non-compliance.
- Performs such duties as crowd control, searching of Metrolinx/GO Transit premises, equipment or passenger vehicles, protecting site or evidence, obtaining statements from witnesses, providing first aid and/or assistance to passengers, employees and emergency services.
- Responds to criminal offences committed on or within the Metrolinx, GO Transit and UP Express system and make arrests in accordance with policy, training and legislation. Initiates on scene investigative steps and reports information to investigators/management. Transports and processes arrested persons to the regional police facility.
- When necessary and appropriate, responds to persons experiencing mental health crisis, on or within the Metrolinx,Go Transit and Up Express system and apprehends under the Mental Health Act. Transports apprehended person to regional facilities when necessary.
- Promote and maintain excellent customer relations and maintain the public peace within the Transit system.
- Maintains operating protocol with railway and regional police services and all levels of court services within the jurisdictions serviced by Metrolinx/GO Transit.



Prepares appropriate incident reports and supplementary reports, with witness statements (if applicable) Secures, maintains and presents evidence for prosecution in the various levels of court.

What Skills and Qualifications Do I Need?

- Knowledge of principles and practices normally attained through completion of a community college program in law enforcement, social work or relevant field and/or equivalent experience.
- Minimum six (6) months experience directly involving law enforcement activities, social/community work with exposure to the justice system
- Achievement of a passing grade in the Special Constable Fitness Assessment
- Must have (prior to start date)
- a Valid Level "C" First Aid, C.P.R. certificate
- a Mental Health First Aid Certification from the Mental Health Commission of Canada
- a valid Ontario Class "G" driver’s license and be able to meet the corporate standard for a good driving record.

- Ability to interpret and apply Federal and Provincial statutes and local Bylaws.
- Good interpersonal skills in order to maintain good customer service and operating protocol with railway and local police and court services within all jurisdictions serviced by Metrolinx/GO Transit.
- Robust interpersonal and communication skills. Bilingual abilities would be considered an asset.
- Effective and strong decision-making skills that can be applied on a regular basis in a variety of circumstances/ situations including under potentially harmful and stressful conditions.

Other Work Requirements:

- Must be able to:
- Pass an Ontario Provincial Police (O.P.P.) security clearance and background investigation which includes education

📌 Customer Protection Officer/Special Constable (Toronto)
🏢 Metrolinx
📍 Toronto