Location: 247 Franklin St N - Sunnyside Home

Number of Positions: 1

Division: Community Services

Hours of Work: 35 hours per week, .

- Monday-Friday
- Must be available to flex evening and weekend work as required

Union: Management/Management Support

Grade: Management/Management Support Grade 07

Salary Range: $104,413.40 - $130,530.40

Posting Date: March 19, 2026 @ 12:00 AM

Closing Date: March 26, 2026 @ 11:59 PM

About Us

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

- Taking only what we need
- Leaving some for others
- Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Supervises the delivery of nursing services/care for the dementia care areas and responsive behaviour program in a long-term care home. Ensures the delivery of person-centred care that maximizes residents’ independence and supports their physical and emotional well-being.



Supervises an interdisciplinary team in a 24/7 operation. Leads and coordinates responsive behavioural supports to resident care teams.

Duties/Responsibilities

- Supervises an interdisciplinary team including Team Leaders, Registered Nurses, Registered Practical Nurses, and Personal Support Workers.
- Supervises dementia care areas and the responsive behaviour program; ensures the delivery of person-centred care that maximizes residents’ independence and supports their physical and emotional well-being.
- Implements policies and procedures to ensure staff compliance with legislation, standards, policies, and procedures. Assists in the development of policies and procedures.
- Supervises the development and maintenance of resident care plans; ensures resident needs are captured, and that assessment and medication protocols are followed.
- Leads the development of behavioural support strategies for residents with responsive behaviours. Coordinates the provision of behavioural supports and consultation services to direct care teams throughout the home. Collaborates with direct care teams, residents, their families, and external consultants.
- Supervises the resident high intensity needs program; oversees the submission of monthly reports to the Ministry.




- Supervises resident admissions for dementia care and responsive behaviour program supports. Reviews and assesses residents and applications, in collaboration with Social Worker; develops strategies for provision of care; and ensures continuous transition of care. Responds to/defends decisions to residents, applicants, family members, and agencies.
- Prepares program reports for Manager; compiles information/records for Ministry audits.
- Recommends program changes to management to support continuous quality improvement.
- Identifies staffing needs and schedules staff to support 24-hour coverage.
- As the divisional expert on dementia care and responsive behaviours, provides advice, guidance, and recommendations to management and staff on best practices, methods, and the Division’s approach to dementia care and responsive behaviours. Provides in-house training and demonstrates care methods to divisional staff.
- Works with other divisional supervisors to support team-oriented multi-disciplinary teams.
- Provides input into the overall resident care budget. Monitors the use of program resources and equipment. Submits claims to the Province for program reimbursement.
- Mediates disagreements in care involving staff, residents, their families, physicians, community agency, and hospital staff; advocates for the well-being of residents. Exchanges information, resources, and best practices with peers in other long-term care homes. Participates on committees with local and provincial stakeholders in long-term care, to improve services/practices.
- Backs up other members of the resident care management team as required.
- Performs related duties as

📌 Assistant Manager of Care, Dementia Care (Kitchener)
🏢 Region of Waterloo
📍 Kitchener