Are you passionate about the hospitality industry? Are you looking for opportunities to take your hotel experience to the next level? If you love skiing, snowboarding, mountain biking, and golfing, or simply being part of an active outdoor lifestyle, Sun Peaks Resort is calling your name.

About The Opportunity

We are actively building a talent pipeline of hospitality professionals who are passionate about building their careers in housekeeping. We are looking to connect with individuals who provide hands‑on leadership to their team to create an inviting atmosphere for guests upon arrival and during their stay. Housekeeping experience is foundational when looking to build a career as a hotelier. If you are looking to grow into other leadership roles in the industry, don't underestimate the value of gaining strong leadership experience in this space. If you have experience as an Assistant Housekeeping Manager, Housekeeping Manager, Executive Housekeeper, and/or related work experience, we would love to connect with you.

This job position requires physical presence at the designated location.

Compensation Information

$60,000 to $84,000 per annum (depending on experience and education)

Why Sun Peaks?

- Opportunity for career progression within the Sun Peaks Grand Hotel and the broader hospitality industry.
- A collaborative, creative, and positive work culture where your passion shines through; certified as a Great Place To Work® in 2026.

Physical Requirement

Heavy; work activities involve handling loads up to 35kg; predominantly in an indoor setting.

Skills You Bring With You

- 2-3 years’ minimum experience in a senior housekeeping role within a Hotel/Resort setting




- Post-secondary education in Hospitality/Tourism, or a related discipline preferred
- Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
- Professional and well-organized with excellent communication skills, both written and verbal
- Excellent problem-solving abilities and the ability to think on your feet
- Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a rapid‑paced environment
- Must have the ability to supervise, mentor, train and motivate the team
- A working knowledge of hotel systems, specifically Agilysis VERSA would be considered an asset
- Working knowledge of basic and complex cleaning machinery and tools
- A level of financial acumen and ability to budget, forecast, and interpret financial statements

Primary Responsibilities

Guest Experience/Operations

- Act as the ‘Service Champion’ for the housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
- Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience in both public spaces and guest rooms

- Ensure guest requests and issues are resolved in a timely,



friendly and efficient manner optimizing guest satisfaction
- Analyze service/satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping team
- Monitor cost control efforts and interpret financial statements; making recommendations for budget and forecast
- Approve the housekeeping team timesheets weekly for accuracy and approve employee vacation requests when possible
- Develop the housekeeping team schedule in alignment with business needs
- Develop departmental policies and procedures and implementation
- Own departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding
- Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel
- Develops and maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards

Team Commitment / Collaboration

- Monitors the team members’ performance through supervision and service quality audits, providing timely feedback and recognition
- Encourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably
- Establishes and nurtures open, collaborative relationships with team members, fostering a culture of dialogue
- Contributes to the operational leadership team in a collaborative effort to achieve overarching hotel goals

Training

- Oversee the initial new hire training and department assimilation, as well as developing and refreshing training materials to support

📌 Housekeeping Management (Sun Peaks)
🏢 Sun Peaks Grand Hotelnference Centre
📍 Sun Peaks