Job Title: Security Site Supervisor

Job Description

Position Title: Security Site Supervisor

Department: Operations

Report to: Security Site Manager / Account Manager

Manage: Security Guard

Portfolio Focus:

- Site operations run at peak efficiency
- Escalations are resolved promptly
- Regulations and procedures are followed
- Culture and communication

Key Responsibilities:

Operational Efficiency and Management (60% Time Spent)

- Follow Guardteck Security’s standards, rules,and policies.
- Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
- If an incident occurs, report,and document in a detailed and accurate manneras well asfollow emergency procedures.Report to the client and senior management along with a resolution and following actions to reduce hazards.
- Ensure thatguard supervisorsare promotinganefficient, professional, andagileapproach whendealing withdifficult situations.
- Provide orientation and training to new employees.
- Manage vacation time for employees.
- Manage all site and smart centre employee schedules in an effective and efficient manner.
- Ensure company vehicle maintenance is kept up to date
- Report to management any changes or discrepancies to employees’ hours.
- Fully understand and be aware of the site layout.
- Resource Management: ensuring we have the right number of employees for shifts and working within contract billable hours.
- Organized key and radio storage/stations
- Managing Over-time, Sick, and other leaves
- Managing the performance of security guards to ensure they are performing at the highest level




- Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
- Ensure that any and all contractual compliance training aspects are in line with the contract.
- Address and ensure that there are no open or available shifts on any of the site's master schedules.

- Monitor public areas for unusual activity and potential threats.
- Identify potential thieves/shoplifters from customers or staff and deal with them with aggressive hospitality.
- Document theft, other security violations, and what they observed on duty.
- Work with law enforcement and LPs to detain suspects of shoplifting or dishonest employees.
- Proactively deter criminal acts through a physical presence.
- Respond to emergencies that require the assistance of a security officer.
- Performs escorts of employees and customers as requested.
- Contacts emergency responders such as police, fire and ambulance personnel as needed.
- Enforce rules, regulations, policies, and procedures.

Relationship building (30% Time Spent)

- Preserve clients’ interests, needs, and wants at all times.
- Serves the property and client through excellent customer service skills
- Ensure thatemployees providesafety and security services to the property,



customer and third parties.
- Ensure that incidents are being resolved efficiently and address the client’s needs.
- Encourage service interactions and exchanges of information between employees and customers.
- Constantly communicate with clientsto understand their needs, desires, and worries in order to act accordingly.

- Reports all issues to the Client and Guardteck Management

- Provides responses and updates to the client
- Satisfied the needs and requests of the client
- Advocate for our employees and their needs to the client
- Send daily reports/score card to the client and Guardteck Management

Leadership (5% Time Spent)

- Provide constant constructive feedback, coaching, and training to enhance motivation and performance.
- Promote a team-oriented culture in where all employees can rely on each other and improve motivation.
- Enforce above and beyond customer service, performance, and high-quality deliverables
- Manage a high-performing team and leading hires, promotions, and terminations.

- Provides leadership and guidance to staff during incidents and responds to all major incidents

- Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.

Team Engagement and Management (5% Time Spent)

- Ensure meeting cadences: Team meetings, engagement events, and recognition.
- Address employee concerns and hindrances in general needs: uniforms, keys, radios
- Provides supervision of all contract security staff

📌 Security Supervisor- Retail- Full time (Canada)
🏢 Triton Environmental Consultants
📍 Canada