Salary Range: CA$19.59 To CA$20.68 Hourly

True North Seafood , a division of Cooke Aquaculture Inc., a dynamic and growing east coast family company, with Platinum Member status in the Canada's Best Managed Companies Program has an opportunity for a highly motivated individual to join the Company's Seafood Counter Team based out of our AC Covert Seafoods Distribution Centre located in D artmouth, NS.

Cooke is a global seafood company with operations in North America, Europe, and South America. Our company's success is driven by our dynamic, highly-skilled and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community.

The Role

As a result of our robust growth, we are adding a Retail Store Coordinator to our team of professionals. This position will deliver excellent customer service with a positive, professional attitude.

Key Responsibilities:

Storefront:

- Oversee daily operations of the retail storefront, ensuring it is clean, well-organized, and fully stocked.
- Lead the retail associates, providing guidance, training, and support to ensure excellent customer service.
- Develop and implement merchandising strategies to enhance product displays and drive sales.
- Monitor inventory levels and coordinate with the distribution centre to replenish stock as needed.

Online Store Operations:

- Manage the online store, including product listings, pricing, and promotions.
- Ensure accurate and timely processing of online orders, coordinating with the distribution centre for order fulfillment.




- Monitor online sales performance and customer feedback, adjusting to improve the online shopping experience.
- Collaborate with the marketing team to develop and execute online marketing campaigns.

Customer Service:

- Provide exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Train retail associates on customer service best practices and ensure they adhere to company standards.
- Handle escalated customer complaints and ensure satisfactory resolutions.

Sales and Reporting:

- Track and analyze sales data to identify trends and opportunities for improvement.
- Prepare regular sales reports for management, highlighting key performance indicators and areas for growth.
- Develop and implement sales strategies to achieve revenue targets and enhance customer satisfaction.
- Foster a positive and productive work environment.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Schedule and manage staff shift to ensure adequate coverage during peek times.

Compliance and Safety:

- Ensure all retail operations comply with company policies, health and safety regulations, and industry standards.




- Conduct regular audits and inspections to maintain a sage and compliant retail environment.
- Enforce security measures to prevent theft and loss.

Qualifications:

- Education: High school diploma or equivalent; post secondary education in business retail management or a related field is preferred.
- Experience: Minimum of 3-5 years of experience in retail management, preferably in the food seafood industry.

Skills:

- Strong leadership and team management
- Excellent customer service and communication
- Proficiency in retail management software
- Strong organizational and multitasking skills
- Ability to analyze sales data and develop actionable insights
- Ability to stand for extended periods and lift and move heavy boxes of product

*As per company policy, a criminal background check is required.

Join our team and enjoy the advantages of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package

- Health Benefits: Includes coverage for dental, vision, and extended medical care.
- Insurance : Life and disability insurance provided for financial security.
- Support Services: Access to an Employee Assistance Program (EAP).
- Financial Planning: Opportunity for RRSP matching to support your retirement savings.
- Wellness: Wellness programs.
- Career Development: Professional growth opportunities and avenues for advancement.
- Perks: Employee discounts on company products or services.

The Opportunity

The role d

📌 Retail Store Coordinator (Dartmouth)
🏢 Cooke Aquaculture
📍 Dartmouth