Overview

The Employee Services & Relations Specialist delivers exceptional HR support and program execution to employees and managers while fostering a positive and compliant workplace environment. This role serves as a trusted resource for HR inquiries and employee relations matters. The specialist contributes to operational excellence by identifying process improvements, maintaining accurate employee data, promoting consistent HR practices, and partnering with HR Centers of Excellence, HR Business Partners, and leadership to enhance the employee experience.

Le ou la spécialiste, Services et relations aux employés offre un soutien RH et une exécution de programmes exceptionnels aux employés et aux gestionnaires, tout en favorisant un milieu de travail positif et conforme. Cette personne agit à titre de ressource de confiance pour les demandes de renseignements RH et les questions de relations avec les employés. De plus, elle contribue à l’excellence opérationnelle en cernant les occasions d’amélioration des processus, en maintenant l’exactitude des données sur les employés, en promouvant des pratiques RH cohérentes et en collaborant avec les centres d’excellence RH, les partenaires d’affaires RH et la direction afin d’enrichir l’expérience employé.

Responsibilities

Employee Services & HR Support:

- Maintain expert-level knowledge of HR programs, policies, processes, procedures, and service offerings to respond to employee and manager inquiries through multiple channels and provide guidance on HR-related matters.
- Provide centralized HR shared services support by processing and administering a variety of HR transactions, including onboarding, employee data changes, HRIS maintenance, document requests,



employment verification/forms, perks administration, payroll processing, performance-related documentation, and offboarding activities.
- Assist in resolving complex employee and manager issues, applying problem-solving and root cause analysis skills, collaborating with subject matter experts as needed, and recommending solutions and best practices aligned with company policies and procedures.
- Route inquiries and requests to appropriate Centers of Excellence when specialized support or additional expertise is required.
- Maintain accurate and confidential employee records, HR documentation, standard operating procedures, and policy updates in compliance with company policies and applicable legal requirements.
- Support the implementation, enhancement, standardization, automation, and continuous improvement of HR policies, processes, procedures, and service delivery models in partnership with HR Centers of Excellence.
- Identify operational issues, risks, and opportunities for improvement proactively, escalating concerns appropriately and recommending process improvements that enhance efficiency, accuracy, and employee experience.
- Plan, coordinate, and execute special projects and initiatives, including system implementations, acquisitions and integrations, process improvement efforts, internal communications, and cross-functional committees.




- Serve as a recognized HR subject matter expert, providing guidance and support to employees, managers, HR partners, and leadership while exercising independent judgment in all but the most complex situations.
- Serve as primary contact for French translation needs within HR

Employee Relations/Compliance:

- Assist with case intake, notetaking, and managing documentation for Employee Relations cases and investigations.
- Assist with data collection and data management for audit or compliance related processes and tasks.

Other Duties/Projects

- As assigned

Services aux employés et soutien RH (Employee Services & HR Support)

- Maintenir des connaissances de niveau expert concernant les programmes, politiques, processus, procédures et offres de services RH afin de répondre aux demandes des employés et des gestionnaires par divers canaux et de fournir des conseils sur les questions liées aux RH.
- Assurer un soutien centralisé des services partagés RH en traitant et en administrant une variété de transactions RH, y compris l'intégration, les modifications de données sur les employés, la mise à jour du SIRH, les demandes de documents, les vérifications et formulaires d'emploi, l'administration des avantages sociaux, le traitement de la paie, la documentation liée au rendement et les activités de départ.
- Aider à résoudre les problèmes complexes des employés et des gestionnaires en appliquant des compétences de résolution de problèmes et d'analyse des causes profondes, en collaborant avec des experts en la matière au besoin, et en recommandant des solutions et des meilleures pratiques alignées sur les politiques et pr

📌 Employee Services (Mississauga)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Mississauga