Job Description :

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a cooperative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

About the Job:

Type:

Full time/Permanent

Wage:

$80,000 - $85,000 Annual Salary

Shifts:

Monday - Friday 8:00am - 5:00pm Must be flexible

Location:

London, ON

Requirements:

Proven experience managing and leading owner-operator customers/vendors is required for this role.

Why Ryder?

- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Manager Logistics is responsible to manage all activities associated with the efficient operation of accounts. This includes P&L; responsibility, ensuring customer satisfaction, compliance, employee relations and safety.

Essential Functions

Dashboard Development & Performance Reporting

Design, implement,



and maintain operational dashboards to track key business metrics, providing visibility into performance trends, safety, claims, on time performance, equipment utilization, and service levels.

Carrier Settlements & Financial Oversight

Manage carrier settlement processes, ensuring accurate and timely payment reconciliation, dispute resolution, rate validation, and adherence to contractual agreements.

Key Performance Indicator (KPI) Management

Establish, monitor, and analyze KPIs related to carrier performance, service quality, on-time delivery, utilization, safety, while developing action plans to improve results.

Carrier Recruitment & Capacity Planning

Support carrier sourcing, carrier contracting, and ensure carrier drivers meet hiring standards to ensure adequate capacity and service coverage.

Carrier Safety Compliance

Oversee HOS compliance, accident reviews and complete carrier audits

Equipment & Asset Management

Oversee truck onboarding process, including licensing, insurance, including utilization tracking, compliance requirements, and operational readiness.

Vendor & Customer Relationship Management

Build and maintain strong relationships with customers, carriers, and vendor partners,



serving as the primary liaison to address operational issues, performance expectations, and business opportunities.

Continuous Improvement & Program Growth

Identify opportunities to optimize processes, reduce costs, improve carrier satisfaction, and enhance the overall performance and scalability of the Owner Operator program.

- Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility, resolve performance issues, and ensure compliance with policies and procedures.
- Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands.
- Be responsible for the payroll of employees.
- Analyze weekly and monthly P&L; statement to determine account profitability, and provide financial data and weekly operations report to senior management.
- Be responsible for accounts payable, vendor quotes for purchased materials, and customer invoicing.
- Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations.

Additional Responsibilities

- Performs other duties as assigned.
- Must be available to work on a flexible schedule on the various work shifts

Skills and Abilities

- Builds and manages effective teams
- Strong leadership and motivating skills
- Strong verbal and written communication skills
- Bilingual, English and French (for Quebec locations only)
- Effective interpersonal skills
- Excellent interpersonal skills within a diverse team environment
- Demonstrates problem solving skills
- Demonstrates analytica

📌 Manager - Owner Operator Network (London)
🏢 Ryder System
📍 London