Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Rapid Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Assistant Operations Manager supports the Operations Manager in directing the day-to-day operation, maintenance, optimization, and continuous improvement of Eighth Avenue Place. This position plays a key leadership role in ensuring the property is maintained to the highest standards of safety, reliability, sustainability, operational excellence, and tenant satisfaction.

The Assistant Operations Manager provides oversight and guidance to building operations staff, contractors, consultants, and service providers while assisting in the management of building systems, life safety programs, preventative maintenance initiatives, tenant improvement projects, capital projects, energy management programs, sustainability objectives, and operating budgets.

The role is responsible for helping ensure all building infrastructure and systems operate efficiently, cost effectively, and in accordance with applicable legislation, codes, standards, Hines policies, and industry best practices. The incumbent is expected to foster a culture of continuous improvement, accountability, teamwork, and customer service while delivering a first-class tenant experience consistent with the expectations of a premier office asset.





The Assistant Operations Manager acts on behalf of the Operations Manager during periods of absence and may assume delegated operational authority as required.

The Assistant Operations Manager shall be responsible for, but is not limited to, the following:

- Monitor the operation, performance, and reliability of all building systems, equipment, and associated software platforms.

- Ensure all building systems operate safely, efficiently, and within established operating parameters and industry standards.

- Maintain accurate operational logs, records, reports, and key performance metrics.

- Investigate operational deficiencies and coordinate corrective actions with internal staff, contractors, and service providers.

- Obtain quotations, review scopes of work, and coordinate maintenance, repair, and service activities.

- Support energy management initiatives through the monitoring, analysis, and optimization of utility consumption, building performance, and sustainability objectives.
- Procure building supplies, materials, tools, and inventory to ensure operational readiness and appropriate stock levels.
- Complete administrative functions including monthly reporting, policy and procedure development, audit preparation, regulatory compliance documentation, and records management.
- Assist in the development, monitoring, and administration of annual operating budgets, forecasts,



and financial performance objectives.
- Support the planning and execution of short-term and long-term capital replacement, infrastructure renewal, and asset preservation programs.
- Participate in tendering, procurement, contract administration, vendor selection, and contract negotiations.
- Ensure compliance with Occupational Health and Safety legislation, Hines standards, site procedures, and all applicable codes, regulations, and industry best practices.
- Monitor and verify the accuracy, completeness, and timely closure of work orders and operational documentation.
- Administer and maintain the Computerized Maintenance Management System (CMMS), including asset data, preventative maintenance programs, task procedures, equipment inventories, and maintenance records.
- Review and optimize preventative and predictive maintenance programs to maximize system reliability, efficiency, and asset life-cycle performance.
- Participate in the management on-call rotation and respond to after-hours emergencies, incidents, and operational issues as required.
- Coordinate, oversee, and supervise contractors, consultants, and service providers to ensure work is completed safely, efficiently, and in accordance with contractual requirements.
- Participate in operational, safety, sustainability, tenant, and building committee meetings as required.
- Ensure all contractors and service providers comply with site procedures, safety requirements, security protocols, and contractual obligations.
- Schedule, assign, supervise, and monitor the work of operating staff, contractors, and service providers.
- Identify and impl

📌 Assistant Operations Manager (Calgary)
🏢 Hines
📍 Calgary