Position Title: Application Support Analyst
Status: Permanent Full Time
Department: Information Technology
Salary Range: $72,393 - $89,957 (Level 3)
Work Location: CEC - 40 Matheson Blvd. W., Mississauga
Union: Mid Management (Non-Union)
Number of Vacancies: 1
Posting type: Internal & External
Vacancy Status: Replacement
Internal Posting Close Date: October 20, 2026 @ 4:30pm
External Posting Close Date: Position will be posted until filled

ABOUT US:

The Dufferin-Peel Catholic District School Board is a dynamic board committed to the delivery of quality educational programs and services. The Board is comprised of over 70,000 students enrolled in 152 schools (126 elementary and 26 secondary schools) throughout the municipalities of Mississauga, Brampton, Caledon and Orangeville. We have over 10,000 employees in an increasingly diverse community. Dufferin-Peel Catholic District School Board is one of Ontario’s largest school boards, encompassing both urban and rural areas.

POSITION SUMMARY:

Under the direction of the Supervisor, School Systems, the Application Support Analyst provides strategic business analysis, system leadership, and advanced reporting for the Board’s Student Information Systems (SIS) and related enterprise applications.

This role is accountable for analyzing business processes, data, the flow of data, and system performance to identify risks, gaps, and opportunities for optimization. The Analyst partners with schools and departments and other leadership at the school board to translate educational, legislative and operational requirements into the SIS and other solutions that support funding accuracy, compliance, and student success.

RESPONSIBILITIES(but not limited to):





- Identifies the functional capabilities of the Board’s School Systems required for each of the following employee categories: Teachers, Secretaries, School Administrators, Program and Special Education Staff, and Superintendents.
- Develops and maintains, on an on-going basis, manuals, interpretation documentation, handbooks, other handouts outlining new features of the Board’s School Systems, and any new MOE (Ministry of Education) requirements.
- Provides explicit documentation and instruction that is distinct to specific employee groups (for example, OECTA and CUPE 2026).
- Develops, conducts, and revises training sessions for all school & board staff on the use of the Board’s School Systems, to build school student and teacher schedules that comply with the MOE (Ministry of Education) legislation and relevant Collective Agreements.
- Analyses the security requirements associated with the information available in the Board’s School Systems, to achieve a balance between the needs of the users and the various levels of privacy legislation.
- Creates specific security roles within the software so users see and/or maintain only the data appropriate to their position.
- Receives and responds to access requests from school personnel and verifies eligibility with the appropriate Manager/Supervisor/Principal, as required.




- Manages the user accounts associated with the Board’s School Systems and MOE (Ministry of Education) applications.
- Maintains an understanding of the various data structures within the Board.
- Maintains skills and proficiency with multiple end-user reporting tools to draw information from disparate data sources.
- Creates and analyzes reports, on an ongoing basis, to ensure data integrity in new and existing applications.
- Translates functional business requirements into technical report designs, ensuring that data outputs directly address the practical needs of corporate and instructional services, schools and Ministry of Education.
- Use advanced Excel functions to develop visuals, pivot charts and lookup techniques to reconcile cross-system data and resolve integrity gaps.
- Ensure information pulled from disparate sources such as the Student Information Systems is logically aligned, mapped and consistent to ensure data integrity in new and existing applications.
- Performs and documents process and workflow analysis, in order to define user requirements and system specifications for development of in-house applications.
- Plans and implements new Board-wide systems that impact thousands of users with minimum disruption.
- Performs gap analysis and the redefinition of process based on new functional requirements of new Board Systems.
- Manages the implementation of new systems. This involves the conversion of a substantial amount of data from a variety of disparate systems. Creative and cutting-edge strategies must be developed to retain the maximum amount of existing data to minimize the time and expen

📌 Application Support Analyst (Mississauga)
🏢 Dufferin-Peel Catholic District School Board
📍 Mississauga