Summary

We are seeking an execution focused Service Designer to join a cross-functional Agile Scrum team delivering product features for a major social services transformation initiative. The successful candidate will lead service design, UX/UI, and interaction design activities across web and mobile solutions, collaborate closely with client stakeholders and delivery teams, and drive the creation of innovative, user-centered experiences using established design systems and best practices.

Responsibilities

- Work within a cross-functional Agile Scrum team with a focus towards delivery execution
- Deliver innovative web and mobile experiences and incorporate the latest design trends into delivery execution.
- Deliver using the accepted design system to deliver with velocity and create consistent deliverables.
- Drive deliverable completion and support more junior designers, developers and testers on the team.
- Work alongside client resources to understand requirements and drive acceptance for solutions.
- Lead interaction and UI/UX activities including client workshops.




- Coordinate effectively with technology and functional leads to accelerate delivery and meet critical milestones.

Requirements

- 8+ years of experience in Service Design, User Experience Design, Human-Centered Design, or a related field.
- Strong expertise in:
- User Experience (UX) Design
- User Interface (UI) Design Processes
- Interaction Design
- Service Design methodologies, including journey mapping and service blueprinting

- Experience designing and delivering web and mobile digital products in Agile environments.
- Experience facilitating stakeholder workshops and team-oriented design sessions.
- Proven ability to work effectively with business stakeholders, developers, testers, product teams, and technology leads.
- Experience using design systems and design tools (e.g., Figma, Adobe XD, Sketch, Axure).
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience mentoring and supporting junior team members.
- Knowledge of accessibility and inclusive design principles is an asset.

📌 Senior Service Designer (Canada)
🏢 Service Design Jobs
📍 Canada