Airbus Canada Limited Partnership

Contract Type

Permanent

Experience Level

Professional

Job Family

Customer Eng.&Technical; Support&Services;

Location

Mirabel (Québec, Canada)

How We Care For You

- Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
- Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
- Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
- Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programs, national and international mobility.

Responsibilities

- Respond to customers’ technical and troubleshooting queries, which involve resolving a wide range of long term in-service issues;
- Work closely with a support team within Customer Response Center (CRC) and Technical Support/Services as well as with Field Service Representatives (FSR);
- Provide technical solutions for in-service issues.
- Prepare Repair Engineering Orders (REOs), Service Non-Incorporated Engineering Orders (SNIEOs), In-Service Modsums.
- Provide technical expertise to operators.
- Raise Program Change Request (PCR) for fleet reliability improvements.
- Visit operator and vendor facilities to investigate, analyze and prepare technical reports on specific problem areas when required.
- Prepare technical reviews with customers.
- Prepare reports and presentations on in-service issues.
- Participate in operators' conferences.




- Occasional travel within North America & Overseas (sometimes on short notice).
- Possible on-call duties during week-ends and/or holiday seasons.

Qualifications

- Have Mechanical Engineering Degree or an AME license or equivalent diploma.
- Have a minimum of three to five (3 - 5) years of experience in Customer Support or airline operations (Maintenance Control/Engineering and/or Fleet Management/Fleet Technical Support) is a strong asset.
- Have a basic knowledge of aircraft mechanical systems.
- You have the ability to make solidified and accurate decisions exercising positive judgment skills.
- You are a team player with strong communication (verbal and written).
- You are organized, able to manage your time and be able to prioritize tasks effectively with short deadlines.

Compliance and Integrity

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries Airbus supports your personal growth with customized development solutions.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.

Learn more

📌 Ingénierie en service (Mirabel)
🏢 Airbus
📍 Mirabel