Support BMO business banking clients at 119 rue St-Jacques ouest through complex service resolution, product expertise, and accurate operational support.

As a Client Service Officer, you will manage client needs through pooled calls or dedicated relationships with sensitive, complex, or top-tier clients. Your work includes resolving concerns, identifying enhancements, and supporting profitability. You will also coordinate initiatives, track metrics, prepare reports, and document requests.

Key Responsibilities:

- Provide daily operational service supporting business banking client relationships
- Diagnose concerns and facilitate timely problem resolution
- Identify product enhancements and cross-sell opportunities
- Track metrics, milestones, fees, requests, reports,



and dashboards
- Collaborate with stakeholders and support change implementation

Requirements:

- Two to three years of relevant experience typically required
- Post-secondary degree in a related field desirable
- In-depth knowledge of BMO banking products
- Strong oral, written, analytical, and problem-solving skills
- Valuable organization, collaboration, and customer escalation knowledge

Apply client service, banking product knowledge, and problem-solving skills as a BMO Business Banking Client Service Officer.

📌 BMO Business Banking Client Service Officer (Montreal)
🏢 BMO
📍 Montreal