About Maximus At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems. Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada.

We offer
eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians. Globally, Maximus has operations in the United States, India, Saudi Arabia, United Arab Emirates and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require assistance in accessing job openings,



applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at careers@maximuscanada. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process Contract Position Summary: We are seeking a support-focused specialist who is process-oriented, service-minded, comfortable troubleshooting technical issues and eager to learn. This is to support an ongoing government system for one of our government clients. This is for a long-term remote contract position. Required

Skills:
• A minimum 5 years of experience in a technical support or application support role.
• Working knowledge of RHEL/Linux and Linux command-line administration.
• Knowledge of Ansible, Jenkins, and shell scripting.
• Experience with monitoring/logging tools such as Grafana, Loki, and Splunk.
• Ability to review Apache HTTP Server and Tomcat logs.
• Basic understanding of Java exceptions and stack traces.
• Basic understanding of Java/Tomcat deployments and WAR files.
• Familiarity with SAML, OIDC,



and SSO/SiteMinder.
• Working knowledge of XML, JSON, and YAML.
• Familiarity with Jira, Confluence, and Bitbucket.
• Exposure to enterprise Linux server environments.
• Must be available for 1-2 weeks of on call per month
• Must be based in British Columbia Key Competencies:
• A support mindset with a strong focus on service and customer needs.
• Process-oriented and focused on understanding and preventing recurring issues, not simply fixing them.
• Robust multitasking and prioritization skills.
• Good troubleshooting and analytical abilities.
• Takes initiative and demonstrates ownership.
• Eager to learn and adapt to new technologies.
• Committed to continuous improvement and improving the support process.

Key Responsibilities
• Provide day-to-day application and operational support.
• Monitor systems and applications and respond to alerts and incidents.
• Investigate issues, perform root cause analysis, and identify opportunities to prevent recurring problems.
• Support application configuration and deployments.
• Analyze application and server logs to troubleshoot issues.
• Participate in outage and incident response.
• Follow established support processes and contribute to continuous improvement.
• Maintain operational documentation and knowledge articles.
• Work closely with development, infrastructure, and operations teams.
• Participate in knowledge transfer and transition activities.

📌 Contract - Support Role Specialist (Canada)
🏢 Maximus Canada
📍 Canada