Locations:Village Commons 610 8 Ave SE, Bowmont Commons; 5000 Bowness Rd NW; and community locations throughout Calgary.

Full Time Regular:37.5 hours per weekSalary:$60,000 - $77,000

The Supervisor provides leadership and oversight for two programs supporting older adults (55+) in Calgary. In Place Social Prescribing strengthens community connections, natural supports, and overall well‑being while reducing social isolation. The Older Adult Stabilization and Crisis Outreach Team (OASCOT), part of Calgary’s Crisis Response System, provides coordinated outreach to older adults experiencing elevated risk, promoting stability and reducing reliance on emergency services.

Across both programs, the Supervisor oversees day-to-day operations, provides staff supervision and case consultation, supports professional development, and monitors service quality and program outcomes. The role fosters collaboration, ensures responsive, participant‑centered services, and contributes to departmental and organizational priorities.

Outreach Supervisor

Locations:Village Commons 610 8 Ave SE, Bowmont Commons; 5000 Bowness Rd NW; and community locations throughout Calgary.

Full Time Regular:37.5 hours per weekSalary:$60,000 - $77,000

The Supervisor provides leadership and oversight for two programs supporting older adults (55+) in Calgary. In Place Social Prescribing strengthens community connections, natural supports, and overall well‑being while reducing social isolation. The Older Adult Stabilization and Crisis Outreach Team (OASCOT), part of Calgary’s Crisis Response System, provides coordinated outreach to older adults experiencing elevated risk, promoting stability and reducing reliance on emergency services.

Across both programs,



the Supervisor oversees day-to-day operations, provides staff supervision and case consultation, supports professional development, and monitors service quality and program outcomes. The role fosters collaboration, ensures responsive, participant‑centered services, and contributes to departmental and organizational priorities.

WHO YOU ARE

- A supportive and approachable leader who builds trust, encourages collaboration, and helps others grow through coaching and guidance.
- A thoughtful and participant‑centred professional who brings sound judgment, empathy, and a commitment to ethical and equitable service delivery.
- An organized and collaborative problem‑solver who balances competing priorities, strengthens service quality, and builds positive relationships with staff and community partners.

WHAT YOU WILL DO

Program Delivery and Participant Services

- Oversee participant intake, service prioritization, case assignments, and waitlists to support timely and equitable access to services.
- Provide ongoing case consultation and guidance to Outreach Workers, supporting effective case management and working directly with participants when needed.
- Collaborate with the Manager to address practice concerns, strengthen assessment and service planning, and ensure staff have access to appropriate clinical support.




- Respond to participant concerns and contribute to quality improvement initiatives that strengthen service delivery and support participant goals.

People Leadership and Supervision

- Provide day-to-day leadership and supervision, fostering a respectful, collaborative, and accountable team environment.
- Coordinate staffing, delegate responsibilities, and establish clear expectations to support safe, consistent, and effective service delivery.
- Oversee staff attendance, payroll, performance management, and annual reviews, addressing personnel matters in consultation with the Manager or Human Resources as appropriate.
- Support staff growth through coaching, professional development, and guidance on ethical and practice‑related matters, ensuring alignment with agency policies and qualified standards.

Program Standards, Evaluation and Partnerships

- Collaborate with the Manager to implement program initiatives and ensure services align with agency objectives, funding agreements, and program requirements.
- Oversee participant documentation, file reviews, and data management practices to support accurate reporting, accountability, and compliance with agency standards.
- Work with the Impact and Evaluation Team to monitor program outcomes, support evaluation activities, and identify opportunities for continuous improvement.
- Build and maintain collaborative relationships with community partners and service systems, contributing to coordinated care, responsive programming, and broader agency initiatives.

This list is not intended to be exhaustive, and other duties may be assigned from time to time.

WHAT YOU BRING

- Bachelor’s degre

📌 Outreach Supervisor (Calgary)
🏢 Carya
📍 Calgary