Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Key Responsibilities:
The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.
1. Contributes to ensuring a high occupancy rate by:
- Arranging viewings with potential residents and following up with prospective renters
- Completing the move-in process with recent residents
- Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
- Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
- Completing the move-out process,
updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place
2. Tenancy Management and Resident Communication:
- Timely response to resident communication including complaints and inquiries
- Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
- Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
- Works with residents to create and track payment plans as required and that chargeback procedures are followed
- Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
- Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
- Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings
3. Performs a variety of administrative functions including:
- Undertaking move-ins/move-outs and unit showings
- Processing rent/subsidy changes as per BC Housing guidelines
- Implementing rent increases in accordance to RTB requirements
- Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
- Providing monthly reports to the Manager of Resident Services on internal housing statistics
- Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
- Cross-training with coordinator positions in other departments
- Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required
Please note that a combination of experience and education may be considered.
Education:
- Secondary school graduation
- Certificate or diploma in Office Administration
Experience:
- A minimum of 2 years related property management experience.
Knowledge, Skills and Abilities:
- Strong organizational and time management skills
- Demonstrated conflict resolution skills
- Knowledge of the Residential Tenancy Act
- Ability to operate as part of an interdisciplinary team
- Proficient in MS Office programs including Word, Outlook and Excel
- Knowledge of Yardi Property Management software an asset
Additional Criteria for Role:
- Completion of a Criminal Record Check is required before employment commences
- Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
- Current basic First Aid Certificate
As
📌 Resident Services Coordinator (Victoria)
🏢 Pacifica Housing Advisory Association
📍 Victoria
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