Job Summary

Reporting to the appropriate business or IT leader, the Business Systems Analyst – Order to Cash is a member of the HSS Business Solutions JD Edwards EnterpriseOne team. The successful candidate will work closely with business users, process owners, management, and IT/IS teams to support and optimize Order-to-Cash processes and related supply chain functions.

Benefits

- Health Insurance, including Virtual Health and a Health Care Spending Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-term Disability
- Short-term Disability
- RRSP Match
- Paid Vacation
- Floating Days
- Employee Assistance Program
- Employee Engagement Events
- Awards and Recognition
- Tuition Reimbursement
- Service Awards
- Employee Perks and Discounts

Job Responsibilities

- Partner with business users, process owners, management, and IT/IS teams to understand business requirements, operational challenges, and system priorities.
- Provide functional consulting and application support within the Order-to-Cash, Sales and Distribution, Transportation, and Supply Chain functional areas.
- Identify opportunities to apply existing or new system functionality to improve business processes, operational efficiency, and the user experience.
- Facilitate the development of solutions that combine an understanding of business processes, operational challenges, technology options, and process improvement methodologies.
- Translate business needs into clear functional requirements, process documentation, system configurations, and functional specifications.
- Configure and support JD Edwards EnterpriseOne modules related to Sales Order Management, picking, shipping, transportation,



and other Order-to-Cash processes.
- Advise stakeholders on solution options, risks, resource requirements, dependencies, and potential impacts on other business processes and system priorities.
- Lead or support system testing, including test planning, test‑script development, functional testing, integration testing, user acceptance testing, and defect resolution.
- Prepare and maintain user manuals, process documentation, functional specifications, training materials, and other system documentation.
- Support JD Edwards EnterpriseOne integrations with third‑party systems, including interface definition, testing, troubleshooting, and ongoing support.
- Participate in data conversion, master‑data management, system transition, acquisition‑integration, and full‑life‑cycle implementation activities.
- Provide second‑level support by investigating application issues, identifying root causes, coordinating resolutions, and communicating effectively with affected stakeholders.
- Build strong relationships with business stakeholders and take the time to understand user feedback and incorporate it into recommendations and solution requirements.
- Provide guidance and leadership to power users while working effectively with Sales, Distribution, Transportation, and Supply Chain leadership.




- Manage multiple projects and initiatives concurrently while balancing priorities, resource constraints, and deadlines.
- Support business process re‑engineering and continuous‑improvement initiatives involving enterprise applications and cross‑functional business processes.

Job Requirements

- Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field.
- At least seven years of functional analyst experience supporting JD Edwards EnterpriseOne Order-to-Cash processes.
- Extensive experience with Sales Order Management, picking, shipping, transportation management, and related Sales and Distribution processes.
- At least seven years of experience with process design, functional specifications, system configuration, application support, and troubleshooting within the relevant JD Edwards EnterpriseOne modules.
- At least three years of experience working in a manufacturing or distribution setting.
- Experience with JD Edwards EnterpriseOne data conversion and master data management.
- Experience defining, testing, and troubleshooting data interfaces between JD Edwards EnterpriseOne and third‑party applications.
- Experience integrating JD Edwards EnterpriseOne with third‑party systems and supporting system transitions involving non‑JDE ERP platforms.
- Experience supporting acquisitions, business integrations, and full-lifecycle ERP implementations.
- Experience with project planning, project delivery, and cross‑functional stakeholder coordination.
- Previous experience with business process re‑engineering, process improvement, or enterprise‑wide business transforma

📌 SR. Business Systems Analyst (Mississauga)
🏢 IKO Industries
📍 Mississauga