Employee Referral Program – Potential Reward: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

The Role

The Accounting Officer (AO) Reconciliation Operations, is a subject matter expert supporting the Branch and units within Canadian Banking Operations, working in close partnership with the Domestic Branches, internal partners and various external vendors to provide specialized reconciliation services in a customer focused centralized workplace. The Officer completes these functions in a timely fashion, and in compliance with governing regulations and internal Bank policies and procedures, embracing a performance-oriented culture and delivering an excellent customer experience.

Is this role right for you? In this role, you will:

Customer Experience – Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provide best-in-class customer service by:

- Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications;
- Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments;
- Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such; d. Prioritizing inbound escalations through a triage system to help the field deliver an elevated level of customer focus.

Operational Effectiveness/Improvement - Foster an environment that promotes quick,



flexible and timely support, while mitigating risk by:

- Efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal fulfillment of branch support needs is being provided;
- Recognizing, and escalating to management, trends, problems and opportunities;
- Assisting with reallocation of resources in areas requiring additional support due to unplanned activities;
- Seeking information to resolve real, underlying needs of our customers/partners and correcting problems to avoid future recurrences;
- Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved;
- Prioritizing/monitoring one’s work and recommending changes to maximize the effectiveness of such;
- Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, Global Sales Principles, Privacy and Scotiabank’s Values
- Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;




- Understanding the Business Continuity Plan and contributing to its effective execution. j. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Development – Effectively support and champions an environment of high performance by:

- Ensuring department and position accountabilities, objectives, and goals are understood;
- Participating in ongoing coaching and continuously looking for development opportunities;
- Maintaining open lines of communication with management and team;
- Contributing to an inclusive and safe work workplace;
- Being accountable and striving to achieve goals and objectives that align to Scotiabank’s vision/values/business strategy.

Relationship Management – Maintain relationships with business line partners by:

- Participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.

Dimensions:

Number of Units Serviced:

- All Canadian Domestic Branches and select non-branch transits:
- This may also include ABM services (branch or 3rd party serviced)
- Digital transits and fulfillment services (e.g. RDC) Specific dimensions associated with measurement of success in this role include:
- Key Performance Indicators (KPIs) around support activities conducted (calls, emails, skill builds, etc.)

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Qualifications:

- Thorough listening, oral and written communication skills
- Expert organizationa

📌 Accounting Officer (Toronto)
🏢 Scotiabank
📍 Toronto