About us
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.
We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you
The S2G team is growing We are seeking a Sales Order Coordinator for our Brampton team
Scope:
The Sales Order Coordinator is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day customer-related requirements.

Sales Order Coordinator

About us
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market,



offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.
We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you
The S2G team is growing We are seeking a Sales Order Coordinator for our Brampton team
Scope:
The Sales Order Coordinator is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day customer-related requirements.

Duties & Responsibilities:

- Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order.
- Upload manual orders to Great Plains through internal web-based programs.




- Review and process EDI orders into GP.
- Communicate order related details to Operations through the shipping log or via email.
- Manage product flow to ensure maximum order fulfillment and minimal inventory risk.
- Maintain customer specific price lists and Item file on a regular basis.
- Communicate price changes and credit note information to customers where required.
- Manage phone / email inquiries from customers and the sales reps (internal/external) within a 24-hour timeframe.
- Communicate Recent Release updates to Customers in a timely manner.
- Maintain customer account information (i.e. store addresses and new store locations).
- Communicate all product requirements on internal Buyer logs.
- Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates.
- Research and provide proof of delivery (POD) information when required.
- Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until it’s resolved.
- Ad hoc reports for customers/sales reps/senior management.
- Maintain a solid understanding of unique S2G business units i.e. Master distribution vs traditional, in how it relates to customers and sales representatives.
- Provide backup support when required in other SOC’s absence

Skills & Qualifications:

- 2+ years of experience in a customer service focused role.
- Able to multitask, prioritize and organize tasks to meet deadlines.
- Excellent written, verbal communication and interpersonal skills.
- Strong attention to detail.
- Abilit

📌 SALES ORDER COORDINATOR (Brampton)
🏢 Solutions 2 GO
📍 Brampton