## Residence Facility CoordinatorApply: Waterloo, Ontario, Canada: Full time: Posted Today: At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process.Job Requisition ID: Time Type:Full timeEmployee Group:StaffJob Category:Facilities Planning and LogisticsEmployment Type:TemporaryDepartment:Campus Housing
- Maintenance and Security ServicesHiring Range:$51,306.48
- $64,133.10Posting Information:This posting is for an existing vacancy.
Term: 2 yearsThis position is being offered as a SecondmentThe internal posting deadline for this position is *October 16, 2026, at
* 11:59PM.
This position is contingent on funding. Must have a Valid class G driver's license and provide a Vulnerable Sector Check

Job Description
Primary Purpose The Residence Facility Coordinator is the key contact for all facility and security related issues within UW Residences. This role provides initial assessment for all issues arising within the UW Residences, and is responsible for coordinating and prioritizing the many details that go along with the daily operation of a residence facility.



This position ensures that work orders are responded to in a timely and productive manner and coordinates with all other appropriate stakeholders to ensure that the immediate and long term solutions are identified and resolved.Key AccountabilitiesEvaluation and Assessment* First point of contact when issues/concerns arise relating to Campus Housing facilities, including safety/security issues.
* Responsible for addressing and triaging all reported facility issues; which includes investigating and assessing risk as necessary, occurrence documentation and communicating suggested courses of action based on proficiency and historical/community knowledge.
* Collaborate with appropriate service from other departments on campus/contract companies to coordinate short-term and long-term solutions to reported issues. Operations Management: Maintenance* Responsible for administration of the department’s business system, StarRez, including data accuracy and integrity, coordination of program updates, database management, and working toward continuous improvement.
* Track workflow of work orders and requests through the work order system Archibus, utilizing data to ensure services are completed in a timely manner; reviewing data for pattern and trend analysis, and other metrics as appropriate.
* Understand the key systems and manage access control (hard key and electronic access) at ground level. Analysis and planning* Responsible for planning the cyclical tasks associated with maintenance processes such as end-of-term and start-of-term, December lockdown, Move In, and regular maintenance projects.




* Assist with the unit’s spring term plan to accommodate preventative maintenance needs in conjunction with other unit initiatives (spring term cleaning, capital plans, move outs, allocations, etc)
* Analyze trends from breakdowns, room condition cards and make recommendations for preventative measures for known and anticipated issues to the manager/Residence Facilities Management Team. Customer Service* Provide excellent customer service to all stakeholders (including students and staff), often during more urgent facility issues matters that require quick/concise communication as new information promptly develops.
* Ensure timely response and follow through to make sure issues are resolved to client satisfaction.
* Work closely with other Campus Housing teams to ensure collaboration, sharing of best practices, and identification of new improvements and efficiencies while minimizing the impact on students.
* Initiates and manages all incoming and outgoing communication related to facility updates/repairs, including follow up on work orders, occurrence report/inspection documentation, collaboration of services, with all stakeholders impacted.
* Elevate customer service by creating and maintaining service memos, providing communication of immediate shutdowns and changes in services, email responses, qualifying issues, etc. Fiscal Management* Ensuring the residence facilities and the services within are well preserved, and replacements/repairs are planned and coordinated with those impacted.
* Provides input to the budget for future considerations from relevant data resources.
* Responsible for all fiscal transactions and decisions with work/repairs/replacements up to 300K per community.
* Works with Procurement and Contract Services to order replacement appliances and to work through new service agreements or request

📌 Residence Facility Coordinator (London)
🏢 Waterloo International
📍 London