WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $43,721.00 - 68,706.00

Responsibilities include:

- Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London, GTA, and Ottawa
- In coordination with the Nursing Supervisor/Nursing Manager, infusion patients, nurses, Patient Support Programs (PSPs),



the pharmacy team, and the physician (if necessary), meet established timelines for scheduling and confirming infusion appointments
- Schedule all infusion appointments and manage the infusion clinic calendars to optimize chair utilization and nursing resources on an ongoing basis
- Be the first point of contact for all nursing and appointment scheduling inquiries, in coordination with the Nursing Supervisor
- Review and reconcile post-infusion reports for completeness, accuracy, and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance, treatment status, schedule changes, and required follow-up.
- Process billing and support funding/coverage processes related to iron infusion services as required
- Assist with documentation required for reimbursement programs where applicable
- Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions, laboratory requisitions, and related clinical documentation between PSPs and the nursing team
- Respond to telephone and email inquiries from patients, clinicians, and patient support programs
- Participate in quality improvement initiatives to enhance patient access and clinic efficiency
- Support implementation of new clinic policies and procedures
- Other responsibilities as assigned





WHO WE'RE LOOKING FOR

- Post secondary Education
- 1-2 years in Canadian Specialty Pharmacy and PSP experience
- Knowledge of specialty therapies as it relates to biologic medication and treatment pathways
- Experience in healthcare scheduling, administration, infusion clinics, specialty pharmacy, or a related healthcare setting preferred.
- Experience managing high-volume phone communications and appointment scheduling.
- Proven ability to work effectively as part of aninterdisciplinary team
- Excellent organizational, problem-solving, decisionmaking, conflict resolution and critical thinking abilities
- Excellent interpersonal, listening and communicationskills (written and verbal), ability to direct conversations and target specific issues
- Tech savvy with fundamental knowledge of MicrosoftOffice, scheduling software,prescription management software, and other tools
- Self-regulation of time management and the ability tomulti-task and adhere to deadlines
- Ability to prioritize and manage multiple responsibilities simultaneously
- Deadline-driven and highly detail-oriented
- Qualified and compassionatewhen interacting with patients, clinicians, and internal staff

Nice to Have:

- Post-Secondary education in a health-related field
- Familiaritywith conditions commonly treated in infusion clinics, including rheumatoidarthritis, Crohn's disease, ulcerative colitis, psoriasis, multiplesclerosis, osteoporosis, and iron deficiency anemia.
- Able to serve as a liaisonbetween departments and stakeholders
- Whileprior infusion clinic experience is an asset, candidates with strong healthcarescheduling,

📌 INFUSION COORDINATOR (Mississauga)
🏢 Green Shield Canada (GSC)
📍 Mississauga