Job Description

Temporary Full-time Operation Manager 18-Month ContractPosition starts November, 2026

Mission:

As the Operations Manager, you will contribute to Extendicare's purpose of Helping
People Live Better by leading all business and administrative functions in a long-
term care home. You will lead and mentor administrative staff while working closely
with the Executive Director and leadership team to support the home’s daily
operations. This role is accountable for the home’s financial management, payroll
and benefits, scheduling and workforce administration, and other key administrative
processes, with a focus on compliance with company and regulatory requirements.
Through your leadership and problem-solving skills, you will drive efficiencies and
foster a welcoming environment for residents, families, and employees.

Key Outcomes:

- Ensure accurate and timely completion of key Human Resource (HR)
processes, including employee lifecycle updates, bi-weekly payroll,
scheduling, and benefits. Serve as the in-home subject matter expert for
these functions.
- Oversee resident billing accounts and collection processes to ensure timely
payments and accurate record-keeping.
- Support the home’s financial health by proactively managing budgets,
monitoring spending, and meeting financial targets. Regularly review
financial reports to identify and investigate variances and take timely action
to resolve issues and improve accuracy.
- Maintain compliance with provincial legislation, company policies, regulatory
standards, and collective bargaining agreements across all administrative and
financial functions within a unionized setting.




- Lead and develop a high-performing administrative team that demonstrates
Extendicare’s values and delivers exceptional service to our residents,
families and employees.

Key Responsibilities:

- Financial Acumen – Lead and execute financial tasks such as processing
payments, coding time and expenses, managing resident accounts and
collections, and maintaining accurate records for banking, petty cash, and
provincial funding.
- Analytical Thinking – Review and interpret payroll, scheduling, budget,
financial and HR data to ensure accuracy, identify trends, flag discrepancies,
and provide insights that support strategic and cost-effective decisions, while
recommending and implementing corrective actions as needed.
- Customer Service - Support residents, families and employees by acting as
primary contact for financial or HR inquiries, resolving issues with empathy
and professionalism.
- Lead – Supervise and coach the administrative team, fostering a high-
performing, service-oriented, and collaborative office environment. Manage
new employee onboarding activities.
- Collaborate – Partner with the Executive Director, home leadership, union
partners, regional teams and head office resources to support daily home
operations and contribute to a collaborative, solution-focused environment.




- Maintain – Oversee employee files, HR documentation, learning completion,
business processes, and office workflows, ensuring accuracy, confidentiality,
and compliance with provincial legislation, company policies, collective
bargaining agreements and regulatory standards.
- Continuous Improvement – Enhance efficiency and performance by
streamlining back-office processes, applying data insights, and supporting
ongoing home initiatives, projects and local implementation of corporate
projects.
- Values Alignment – Promote Extendicare’s Mission, Vision, and Values by
demonstrating integrity, respect, and a commitment to residents’ rights.
- Flexibility – Assume additional responsibilities or tasks that are unique to a
specific home or are temporary in nature.

Required Education, Credentials and Experience:

- Post-secondary education in Business Administration, Accounting, or Human
Resources.
- Proficiency in Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and
advanced proficiency in Microsoft Excel.
- Demonstrated working knowledge of cloud-based systems such as Workday
and PointClickCare preferred.
- 3-5 years of experience in business or office operations preferred; experience
in long-term care or healthcare is an asset.
- 2-3 years of supervisory or people leadership experience preferred.
- Demonstrated expertise in HR, payroll, benefits administration, scheduling,
accounts receivable/payable, and a strong working knowledge of practiceswithin a unionized environment, including the interpretation and application
of collective agreements.
- Proven ability to app

📌 Operations Manager- Temporary Full Time (Oakville)
🏢 Extendicare
📍 Oakville