Shape the future of local government with GovAI as a Client Success Manager. This hybrid, full-time role focuses on enhancing customer engagement and achieving product adoption.
GovAI is seeking a skilled Client Success Manager who will lead a team dedicated to ensuring clients realize the full potential of our AI-driven platform. You will oversee Client Success Managers while developing strategies to foster long-term relationships and improve client retention. This role combines strategic vision with hands-on oversight to drive success metrics across managed accounts.
Key Responsibilities:
• Develop and execute client success strategies aligned with goals
• Mentor Client Success Managers for improved client relationships




• Monitor key performance indicators for client satisfaction
• Design and implement client retention and expansion playbooks
• Ensure high-quality experiences across all engagements
Requirements:
• 5+ years in Client Success or Account Management roles
• 2+ years leading client-facing teams
• Experience with enterprise or government clients
• Strong relationship management and communication skills
• Familiarity with CRM platforms like Salesforce
Drive measurable success and improve client outcomes with GovAI's cutting-edge solutions.

📌 Client Success Manager at GovAI (London)
🏢 Centre for the Governance of AI
📍 London