Personal Banking Associate - St-Laurent, St-Louis (full-time)

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Personal Banking Associate - St-Laurent, St-Louis (full-time)

2 weeks ago Be among the first 25 applicants

Join to apply for the Personal Banking Associate - St-Laurent, St-Louis (full-time) role at TD

Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line Of Business:
Personal & Commercial Banking
Pay Details:
45 700$/$45,700 - 61 000$/$61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
CUSTOMER

- Create a consistent and exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience
- Leads the customer onboarding experience to assist each customers in becoming digitally enabled, building their day-to-day banking capabilities,



and beginning their savings and investing journey
- Act as the premier branch representative, by consistently welcoming customers in the lobby, addressing simple needs, assisting customers with navigation and coordinating introductions to other branch colleagues or partners for a seamless customer experience
- Educate and activate Digital advice, enabling customers to optimally self-serve for their banking needs
- Ask thoughtful questions to uncover and understand Customer needs, owning solutions that align to mandate and bringing in an expert for needs outside of capability
- Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.), personal unsecured lending, and investing
- Take ownership of resolving customer problems, seamlessly handing off customer to a knowledgeable colleague to own resolution when required
- Maintain a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
- Support the frontline with both cash and non-cash transactions, ensuring to deliver customer experiences by connecting with each customer, providing advice & deepening customer relationships

SHAREHOLDER





- Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
- Promote full suite of products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Ensure documentation that is prepared and completed is accurate, properly reflects the customer/business' intentions, and retained in accordance with business policies and procedures
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Assume responsibility to minimize operation and regulatory risk by gaining/maintaining knowledge and complying with the Bank's Code of Conduct and Ethics and relevant Laws, Rules, and Regulations, Industry Code of Conduct and Commitments, and business line policies and procedures
- Know and comply with AML and Regulatory policies and procedures

EMPLOYEE / TEAM

- Participate fully as a member of the team, support a positive work workplace that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Collaborate with branch colleagues to move with speed and get things done
- Demonstrate inclusivity by taking meaningful ac

📌 Personal Banking Associate (Montreal)
🏢 TD
📍 Montreal