Description de l'emploi

Vous avez une expérience en service à la clientèle, en gestion de programme et/ou, vous avez travaillé sur divers projets complexes. Vous avez travaillé en ingénierie ou dans un domaine technique de l'industrie aérospatiale et souhaitez évoluer et développer de nouvelles compétences dans le domaine du service à la clientèle? Ce poste est pour vous Le programme d'avions commerciaux A220 recherche un Gestionnaire de Configuration, Service à la Clientèle pour rejoindre notre équipe Efficacité de la Flotte basée à Mirabel (Québec, Canada), où vous travaillerez en collaboration transversale au sein de l'organisation du programme A220 afin d’améliorer la performance de la flotte en service. Relevant du Chef de la Gouvernance et de la Planification des affaires du Service à la Clientèle, vous contribuerez à la mission fondamentale de l'équipe Efficacité de la flotte : garantir une exploitation sûre et économique de la flotte Airbus A220 en service, tout en améliorant en permanence la satisfaction des clients. L'équipe est structurée de manière à favoriser une collaboration transversale autonome où les membres se soutiennent mutuellement et apprennent collectivement. Dans votre rôle de Gestionnaire de Configuration, Service à la Clientèle, vous maintiendrez le contrôle de la configuration de la flotte A220 en service en orchestrant le comité de contrôle des bulletins de service (Service Bulletin Control Board
- SBCB).

Job Description
(English)

Job description
Do you have experience in customer services, program/project management working on diverse,



complex projects ? Have you worked in engineering or a technical domain within the aerospace industry and would you like to progress and develop new skills? Then this job is for you The A220 commercial aircraft Programme is looking for a Configuration Manager, Customer Services to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work collaboratively across the A220 Programme organization to improve in-service fleet performance. Reporting to the Head of Governance & Business Planning in Customer Services, you will contribute to the core mission of the Fleet Efficiency team: ensuring the safe and economic operation of the in-service Airbus A220 fleet while continuously improving customer satisfaction. The team is structured to foster autonomous, cross-functional collaboration where members support one another and learn collectively. In your role as Configuration Manager, Customer Services, you will maintain control over the A220 in-service configuration by orchestrating the A220 Service Bulletin Control Board (SBCB). Your working environment: The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home. How we care for you: Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.



Work / Life Balance: A hybrid working policy, in office cafeterias and a highly competitive holiday policy. Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service. Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility. Your challenges: Own and manage the Service Bulletin Control Board (SBCB); Manage the weekly SBCB agenda to ensure all required topics are addressed; Coordinate with In-Service Program Managers to ensure topics are fully prepared and ready for presentation based on their developmental stage; Track all Program Change Requests (PCRs) impacting the in-service fleet and ensure an appropriate in-service strategy and commercial policy are presented and approved at the SBCB in a timely and high-quality manner; Ensure that SBCB decisions are properly documented and distributed; Ensure that commercial policies are formally recorded and approved; Work closely with the Warranty team to align SBCB decisions with applicable warranty policies; Ensure Major In-Service Problems (MISP) and Continued Airworthiness Review Board (CARB) items are prioritized at the SBCB; Identify and communicate technical publication priorities (e.g., SB, AWL, AMP, OIT, IPDP) to relevant stakeholders; Maintain and update the SBCB process referential, driving continuous improvement and liaising with key interfacing processes (CCB, Fleet Improvement, Technical Publications, etc.); Uphold high standards for SBCB decision-making and management processes. Collaborate with the Program Configuration M

📌 Gestionnaire de Configuration, Service à la Clientèle (Mirabel)
🏢 Airbus
📍 Mirabel