Department: Technical Support Location: Burlington, ON, Canada

Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on , our software-defined control and monitoring platform. VUE unifies control of MAGNUM-orchestrated broadcast/AV infrastructure — routing, multiviewers, master control, and audio processing — into a single customizable, widget-based interface. VUE is extensible to third-party equipment through device drivers and direct API integration . You will be responsible for extending 's reach into new and existing customer environments by working with consultants, system integrators and/or end users to understand workflows and/or specific UI requirements, create the control surface, test and deploy. The role requires in-depth knowledge of VUE configuration options including building and modifying device drivers , scripting control and automation where needed and implementing direct API control (REST, SOAP, SNMP, WebSocket, serial protocols, and proprietary vendor SDKs) when a pre-built driver doesn't exist or needs customization. You will be the technical bridge between customer requirements, third-party device documentation, and Evertz's control ecosystem — playing an integral role system deployment and functionality.

What You'll Do -

Configuration & Control Design

- Design, build, and deploy custom widget layouts and workspaces tailored to customer operational workflows
- Integrate with for router control, multiviewer management, master control/branding, and playout systems
- Configure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements





Device Driver Development

- Create current device drivers for third-party equipment not natively supported by , based on vendor protocol documentation (serial, IP, etc.)
- Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementations
- Test, validate, and document driver behavior against real hardware in lab and field environments
- Work with Evertz product/R&D; teams to accelerate driver issues, contribute improvements back into the driver library, and stay current on 's driver framework as it evolves

Third-Party API Integration

- Evaluate third-party device APIs (REST, SOAP, WebSocket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration within
- Configure to communicate directly with device-native APIs where full driver development isn't required or practical
- Troubleshoot authentication, polling/subscription behavior, and latency issues between and third-party systems
- Document integration patterns for reuse across future projects and customers

Field & Customer Support

- Commission VUE-based control systems on customer sites and deliver operational training
- Respond to customer issues involving control logic, driver behavior,



or third-party integration failures; troubleshoot to root cause
- Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase
- Author internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams

What You Bring -

Required

- Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands‑on experience
- Working knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP web APIs
- Comfort reading third‑party equipment documentation (protocol manuals, SDKs, MIBs, APIs and other standards specifications) and translating it into working control logic
- Strong troubleshooting instincts — comfortable diagnosing whether an issue lives in the device, the network, the driver, or the configuration
- Willingness to travel to customer sites for commissioning, training, and escalated support
- Strong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers

Strongly Preferred

- Prior experience programming AV control systems (Crestron SIMPL/SIMPL#, AMX NetLinx, Extron Global Scripter/GUI Designer, Q-SYS)
- Exposure to Evertz , , or broadcast router control concepts (sources/destinations, salvos, tally/UMD)
- Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints, handling auth tokens, parsing JSON/XML)
- Familiarity with SDVN/SMPTE ST 211

📌 AV Service Engineer — Control Systems (Burlington)
🏢 Evertz Microsystems
📍 Burlington