Who We Are:

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble . Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

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The Opportunity:

We are seeking a skilled Junior Business Analyst to join our growing Consulting team This role is ideal for an early-career professional who enjoys solving problems, working with clients, analyzing data, and collaborating with experienced consultants to deliver meaningful business outcomes. You will gain hands‑on exposure to utility operations, business transformation, project delivery, and consulting while building a foundation for a long‑term career in the utility industry.

What You’ll be Doing:

- Participate in stakeholder interviews, workshops, and discovery sessions.
- Translate business needs into clear functional and non-functional requirements.
- Analyze business challenges and identify opportunities for process, operational, and technology improvements.
- Develop process maps, workflows, use cases, and other business analysis documentation.
- Support business case development and recommendations that help clients achieve measurable business outcomes.




- Contribute to utility transformation engagements involving areas such as AMI, MDM, CIS, customer experience and digital transformation, grid modernization, operational excellence, and strategic advisory services.
- Conduct gap analyses, research industry trends and emerging technologies, and support solution evaluations.
- Prepare presentations, reports, executive summaries, and other client-facing materials.
- Participate in client meetings and help coordinate activities across clients, vendors, and project teams.
- Support testing, validation, training, and business readiness activities.
- Collect and analyze business and operational data to identify trends, issues, and opportunities for improvement.
- Support the development of dashboards, KPIs, and performance reporting to inform client decision‑making.
- Build strong relationships with clients and internal teams and contribute to knowledge sharing, continuous improvement, and innovation initiatives.

What You Bring:

- Bachelor’s degree in Business, Commerce, Engineering, Economics, Information Technology, Public Administration, or a related discipline
- 1–3 years of relevant experience
- Experience in utilities, energy, municipal services, engineering consulting, or technology projects is considered an asset




- Experience gathering and documenting business requirements is considered an asset
- Experience with Power BI, data analysis, or reporting tools is considered an asset
- Proficiency with Microsoft Excel, PowerPoint, Word, and Teams
- Familiarity with process mapping tools such as Visio or Blueworks is considered an asset
- Understanding of Agile, Waterfall, or hybrid project delivery methodologies is considered an asset
- Understanding of AI and its potential applications and impacts within large organizations is considered an asset
- Ability to transform information into transparent, actionable recommendations
- Ability to travel to client sites within North America

Who You Are:

- Strong analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical audiences
- Ability to manage multiple priorities in a fast-paced environment
- Conscientious and collaborative working style
- Ability to work effectively both independently and collaboratively
- Demonstrates initiative, curiosity, accountability, and a willingness to learn
- Comfortable working directly with clients and stakeholders

Why You’ll Love Working at Util-Assist

- Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.
- Summer Hours Program: Work a compressed workweek to enjoy extra days off from June to August
- Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate you

📌 Junior Business Analyst (Newmarket)
🏢 Util-Assist
📍 Newmarket