Operations & Communications Manager - Maternity Leave Contract

Job Title: Operations & Communications Manager – Watoto CanadaReports To: Country Director Department: Watoto Canada Operations & CommunicationsLocation: Hybrid (Office in Burlington, Ontario)Schedule: Monday to Friday; This is a 14-month maternity leave contract roleSalary Range: $45,000 to $55,000Main Job Purpose (Operations): The Operations and Communications Manager oversees the safe, effective, and cost-effective operation of the Burlington office, including maintenance and upkeep of its infrastructure, equipment, and premises.Main Job Purpose (Communications): To serve as the main representative and communications administrator for Watoto Canada.Statements of Responsibility:

Operations:

- Provide feedback, organize check-in meetings, and monitor results of choir and sponsorship roles. Liaise with each staff member to problem-solve, make decisions, and implement strategy as directed by the Country Director
- Liaise with the Director of Finance and Country Director on the implementation of strategy and new policies/procedures; assist with annual budgets and expense management
- Always strive to improve office efficiencies, streamline processes, minimize costs, and increase customer satisfaction (both internal and external) and uphold Watoto Core Values
- Maintain office systems and databases. This includes serving as the Watoto Canada Office WISE manager and Blackbaud Raiser's Edge database manager
- Liaise with office staff and outside businesses/contractors regarding IT issues: network/server, computer hardware and software, backup system, website and online database
- Maintain phone systems, voicemail and cell phone assignments
- Liaise between landlord,



repair technicians and office staff regarding building maintenance and scheduling (lights, electrical, plumbing, HVAC, physical structure, fire extinguishers and inspections/testing) (task shared with Country Director)
- Liaise with building contractors regarding interior building projects and renovations (e.g. project management)
- Be responsible for organizing janitorial services and office supplies
- Main/secondary contact person for the security system; respond to alarm alerts during closed hours
- Assign keys and alarm codes and maintain records of all assignments
- Receive and maintain current records of all staff emails, User IDs and access codes for all their various accesses (server logins, software requiring passwords, credit card numbers, shopping/ travel reward memberships, etc.)
- Configure Square terminals and manage all technology equipment for Choir, general events, and all staff in conjunction with Choir Tour Coordinator
- Manage Square – the POS & Online Sales (seasonal) platform used by the Choir
- Organize print jobs and assist with the planning and execution of major projects, initiatives or campaigns (e.g. Golf Challenge/ Spring Fundraising Gala) in conjunction with the Director of Finance and Country Director
- Liaise with Uganda Head Office regarding the purchase of Neighbourhood product.



Arrange with our broker (currently Livingston International) to ensure all product imported from Uganda into Canada is imported efficiently, with minimal disruptions and in accordance with Canadian import laws
- Review Customs filing with Director of Finance prior to payment of customs and brokerage fees to ensure compliance with CBSA CARM regulations
- Assist the Choir Tour Coordinator and Finance Director with determining retail pricing for all merchandise. Assist the Choir Tour Coordinator with taking inventory of all merchandise
- Register and assist with logistics for Watoto when at prominent conferences throughout Canada
- Liaise with the Finance Department effectively and in advance regarding travel plans and credit card limit needs
- Liaise with the Watoto office staff regarding travel schedule and in office/out of office schedule as well as sick leave and vacation for the choir and sponsorship coordinators
- Arrange for CD and vinyl duplication of albums (including artwork and audio files) to be produced through a CD duplication company. Purchase all mechanical licenses as required
- Arrange for payment of royalty fees and profit-sharing fees to Uganda as applicable in conjunction with the Director of Finance
- Variety of additional tasks/duties that arise
- Assist the Choir Tour Coordinator with the following tasks:
- Submit product orders to the Uganda office to ensure adequate time for order completion; assist choir with initial product display and setup
- Order in-country merchandise
- Manage inventory: Track sales, profit margins, profit & loss forecast, etc.
- When requested, assist Country Director with hiring & managing

📌 Operations & Communications Manager - Maternity Leave Contract (Burlington)
🏢 PAOC International
📍 Burlington