FMP is a leading Financial Market Data as a Service (DaaS) provider, delivering comprehensive financial data, market information, and analytics to businesses, developers, investors, and financial institutions worldwide.

Our mission is to make institutional-grade financial market data accessible to everyone. Through our APIs and data solutions, we empower clients to build powerful financial applications, develop investment models, and make informed, data-driven decisions.

At FMP, we combine technology, data, and innovation to simplify access to financial information. We are a fast-growing, globally connected team that values curiosity, accountability, collaboration, and continuous improvement.

We are looking for a Customer Service Support Specialist with FinTech experience who understands the financial services environment and enjoys helping clients solve problems, navigate data-driven products, and get the most value from our platform.

In this role, you will serve as a key point of contact for our clients, helping troubleshoot technical and data-related inquiries, managing customer accounts, and ensuring a positive customer experience. You will work closely with internal teams to identify recurring issues, improve support processes, and contribute to client retention and business growth.

Key Responsibilities

- Customer Support: Respond to client inquiries promptly and professionally, providing clear, accurate, and practical solutions to product, platform, API, and financial data questions.
- Issue Resolution: Log, investigate, track, and follow up on client issues, coordinating with technical and data teams when additional support is required.
- Financial Data Support:



Develop a strong understanding of FMP's financial market data products, APIs, and services to help clients understand and use our offerings effectively.
- Account Management: Monitor client needs, maintain strong customer relationships, and proactively address concerns to support satisfaction, engagement, and retention.
- Client Onboarding: Assist new customers with getting started on the platform, understanding available data solutions, and navigating documentation and support resources.
- Data Quality and Feedback: Identify recurring data questions, usage challenges, and product issues, sharing actionable feedback with the appropriate internal teams.
- Cross-Functional Collaboration: Work with product, engineering, data, sales, and leadership teams to resolve client concerns and improve the overall customer experience.
- Process Improvement: Identify opportunities to streamline support workflows, improve response times, and enhance customer service practices.
- Customer Growth: Recognize opportunities to introduce clients to relevant products and features, support account expansion, and contribute to customer retention and revenue growth.
- Documentation and Reporting: Maintain accurate records of customer interactions, issues, resolutions,



and recurring trends to support reporting and continuous improvement.

Who You Are

- FinTech Experience: You have previous experience working in FinTech, financial services, financial technology, market data, or a related industry and understand the expectations of customers operating in this workplace.
- Customer-Focused: You enjoy helping people, take ownership of customer issues, and are committed to delivering timely, high-quality support.
- Technologically Curious: You are comfortable learning new platforms, software tools, APIs, and data products. Familiarity with financial data APIs or technical documentation is an asset.
- Strong Communicator: You have excellent written and verbal English communication skills and can explain complex information clearly to customers with varying levels of technical knowledge.
- Analytical and Resourceful: You can investigate problems, identify patterns, ask the right questions, and work toward practical solutions.
- Organized and Accountable: You manage multiple inquiries and priorities effectively, maintain accurate records, and follow through on commitments.
- Collaborative: You work well across teams, communicate proactively, and know when to elevate an issue.
- Adaptable: You thrive in a fast-paced, evolving environment and are comfortable taking initiative without waiting for step-by-step direction.
- Growth-Oriented: You are interested in developing your career at the intersection of customer success, financial technology, and data services.

Qualifications

- Previous experience in customer support, customer success, account management, or a similar cli

📌 Junior Customer Support Associate (Toronto)
🏢 Financial Modeling Prep
📍 Toronto