Overview

Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below. Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the2SLGBTQ+ community. We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code. Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function





We are seeking a candidate who can work collaboratively with others in a high-pressure, team-based environment. This position is accountable to the Manager, Investigations. As an investigator, the successful candidate will be responsible for investigating internal and external complaints involving roster members, other service providers, staff and clients. Typical investigations include gathering and analyzing relevant evidence, interviewing witnesses, and preparing clear and comprehensive investigation reports.

Role context

The evidence gathered during the course of these investigations will help ensure Legal Aid Services Act Rules and Policies are followed and that clients are provided effective and high-quality legal aid services throughout the Province of Ontario, in a client-focused and accountable manner while ensuring value for money. The ideal candidate would have prior experience in conducting investigations and be able to contribute effectively early in the role.

Location: Toronto Secondary/Other Location: Not applicable

Reports to: Manager, Investigations

Department description

The Investigations Department is responsible for protecting Legal Aid Ontario (LAO) from the misappropriation of assets and resources and for providing strategies to reduce financial and reputational risk to the organization.



The Department is made up of dedicated and hard-working professionals who take pride in their work and are committed to upholding Legal Aid Ontario’s mandate. We foster a team setting that is comfortable, friendly, and open—where collaboration and mutual respect are the foundation of our success. It’s this strong sense of team spirit that drives our collective efforts and makes our workplace both productive and rewarding. The Department also acts as the liaison between LAO and the Law Society of Ontario (LSO).

Key accountabilities

- Conduct investigations and prepare detailed investigation reports
- Review lawyer account information and billings submitted by respondent lawyers to ensure compliance with the Rules and Policies
- Establish and execute investigation plans to manage files through to completion
- Interview lawyers, clients, staff, other service providers, and third-party witnesses to ensure that all relevant information is collected during the course of an investigation
- Develop criteria and analyze data of varying complexity to identify suspicious patterns indicative of non-compliant behaviour
- Prepare investigative reports and findings for Senior Management, criminal court proceedings, tribunals and internal investigations
- Liaison with Law enforcement agencies
- Testify at internal matters, Law Society of Ontario tribunals and Criminal trials relating to lawyers, other service providers, staff and clients under investigation
- Actively participate in Departmental and Organizational projects

Required skills & experience

Investigations and Case Management

- Member in good standing with the Law Society of Ontario
- Minimum of five (5) years of experience practising law in sp

📌 Investigator (Toronto)
🏢 Legal Aid Ontario
📍 Toronto