Description

The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how up-to-date hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset. The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset.





Summary of Key Responsibilities

Technical / System Support

- Review various system to determine update, patching and/or system change requirements to resolve vulnerabilities or unsupported system versions.
- Work with various IT teams, vendors and system owners to determine best approach to update the system.
- Plan and execute system update with the various stakeholders.
- Test updates.
- Develop tools as required to assist with update efficiency and consistency.
- Develop standards and processes for updates to ensure consistency.

Quality Management

- Development template strategies where possible.
- Development of quality control reviews are planned and executed.

Risk and Issues Management

- Manage risk and issues log.
- Risks and issues are escalated for management and/or resolution if they are outstanding longer than expected.
- Regular periodic reviews of risk and issue logs are conducted to close or escape overdue items.

Qualifications / Requirements

- Completed a post-secondary degree in Computer Science or a related field.
- 3-5 years of relevant experience.
- Proven experience working with a variety of COTS and Vendors.
- Proficient at problem solving and troubleshooting.
- Highly professional team player with strong interpersonal and communication skills.




- Exceptional communication (verbal and written). Communicate effectively with business and IT professionals at all levels.
- Diplomatic, collaborative, flexible, analytical, critical thinker, customer service oriented, self-starter, and facilitator.
- Ability to quickly learn about new products, systems, applications and technologies.
- Experience with Software development an asset.
- Knowledge of ServiceNow an asset.
- Knowledge of ITIL an asset.
- Technology Specific Qualifications:
- Proven experience with Window server and RHEL OS
- Experience with Apache and IIS
- Experience with developing scripts is an asset
- Knowledge of networking, firewall, proxies, certificate, SSL
- Knowledge of Active Directory, Entra, Microsoft 365 interface services is an asset

Application Deadline

October 16, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2 .

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website .

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on ex

📌 Application Support Analyst (Calgary)
🏢 University of Calgary
📍 Calgary