Endpoints Analyst

- Location: Ottawa, ON - Hybrid
- Pay Rate: $43/hr
- Contract Length: 6 Months

We at Raise are hiring a Endpoints Analyst for one of our top clients. After establishing themselves as an industry leader, they're now expanding their team to meet rising demand.

Key Areas of Responsibility

Endpoint Operations & Administration

- Support NORAM desktops, laptops, mobile devices, printers, and peripherals.
- Handle provisioning, imaging, deployment, retirement, and asset lifecycle tasks.
- Monitor endpoint health, performance, and compliance.
- Resolve endpoint incidents and service requests.
- Support endpoint technology standardization.

Configuration Management (NORAM Scope)

- Administer SCCM/MECM and Intune or other MDM platforms
- Execute software packaging, deployment, patching, and OS upgrades.
- Maintain configuration baselines and corporate standards.
- Maintain compliance reports, dashboards, audits, and remediation.
- Document configuration processes aligned to ITIL practices.

AI, Automation & Continuous Improvement

- Use AI analytics, predictive monitoring, and automation to identify and resolve issues.
- Develop PowerShell scripts and automation for endpoint administration.
- Use Copilot, Power Platform, and automation tools to improve efficiency and reporting.
- Reduce manual work through automation, self-service, and automated remediation.
- Support data-driven decisions through AI-assisted endpoint insights.

Endpoint Security & Compliance

- Ensure endpoints meet cybersecurity, regulatory, and enterprise requirements.




- Support vulnerability remediation, patching, and hardening.
- Partner with Cybersecurity on controls, compliance policies, and risk mitigation.
- Support compliance assessments, audits, remediation, and risk escalation.

Canada Defense & Controlled Workplace Support

- Support endpoints in Canadian defense, CGP, and clearance-controlled environments.
- Maintain Trade Control, Controlled Goods, and defense security compliance.
- Implement endpoint controls for classified, controlled, or regulated environments.
- Align configurations to customer, contractual, and regulatory requirements.
- Support audit evidence and defense compliance reporting.

Device Lifecycle & Asset Management

- Support endpoint forecasting, deployment, refresh, and retirement.
- Maintain accurate asset inventory records.
- Support hardware refresh and modernization projects.
- Coordinate with procurement, logistics, and suppliers for device availability.

Collaboration & Stakeholder Engagement

- Collaborate with Endpoints, Cybersecurity, Infrastructure, Service Desk, and Application teams.
- Participate in change management, CAB, and operational readiness activities.
- Provide technical guidance for endpoint projects.




- Communicate issues and recommendations clearly to stakeholders.

User Experience & Service Excellence

- Improve endpoint reliability, usability, and employee experience.
- Analyze recurring issues and recommend permanent fixes.
- Contribute to knowledge articles and self-service documentation.
- Maintain a customer-focused approach to incidents and changes.

Education

- Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent work experience.
- Certifications, classes, continued learning and understanding of endpoint technology

Experience

- 5 years in endpoint administration, desktop engineering, or endpoint management.
- Experience with enterprise SCCM/MECM and Intune.
- Experience with software deployment, patching, and OS lifecycle management.
- Experience supporting security and compliance in regulated environments.

Technical Skills

- SCCM/MECM and Intune.
- Windows endpoint administration and troubleshooting.
- PowerShell scripting and automation.
- Microsoft 365 and endpoint security tools.
- Endpoint compliance reporting and analytics.
- ITIL Service Management principles.
- AI-enabled operations and automation platforms.

Preferred Qualifications

- Microsoft Endpoint Administrator Associate or ITIL Foundation certification.
- Defense, aerospace, government, or regulated-industry experience.
- Knowledge of Canadian CGP requirements.
- Experience with Copilot, Power Platform, A

📌 Endpoints Analyst (Ottawa)
🏢 Ian Martin Group
📍 Ottawa