Desktop Support Specialist

Amica Support Office, Downtown Toronto

Full time Contract - 6 months

3 days in Office (Mon-Wed)

Amica embraces pay- for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.

Expected Salary Range : $61,000-$76,000

Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability,and employee wellness programs.
Vacation: Generous annual vacation entitlement, aligned with company policy.

Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

About Us

Amica is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company operates over 33 residences in British Columbia, and Ontario, with plans to continue expansion in select markets.

Become part of a team where you can make a real impact in the lives of others each and every day.

The Opportunity

We are seeking a highly motivated and customer‑focused Desktop Support Specialist to join our End User Services team.

Reporting to the Manager of End User Services, this hands‑on role is responsible for providing Tier 2 and Tier 3 technical support to employees at our Toronto Support Office,



remote employees across Canada, and staff across our residence portfolio.

The Desktop Support Specialist will support and administer a broad range of workplace technologies, including Microsoft 365, Microsoft Intune, Active Directory, Windows and iOS devices, enterprise applications, and collaboration platforms. The successful candidate will play a key role in device lifecycle management, onboarding and offboarding activities, hardware deployments, and delivering an exceptional end‑user support experience.

This position requires four days per week on‑site at our downtown Toronto office and occasional travel to residence locations.

What you will be doing

End User Support

- Deliver on‑site and remote Tier 2 and Tier 3 support to employees across Canada.
- Troubleshoot and resolve hardware, software, mobile device, and application issues.
- Provide support for Windows 11, iOS/iPadOS, printers, peripherals, conferencing equipment, and collaboration technologies.
- Support executives and end users with professionalism, urgency, and exceptional customer service.

Microsoft 365 & Identity Support

- Troubleshoot Microsoft 365 issues, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Administer Active Directory and Microsoft Entra ID,



including user accounts, security groups, distribution lists, shared mailboxes, and license assignments.
- Support onboarding, offboarding, and employee transfer activities.
- Assist with multi‑factor authentication (MFA), password resets, and account access requests.

Endpoint Management

- Configure, deploy, and support Windows devices using Microsoft Intune and Windows Autopilot.
- Prepare, refresh, redeploy, and decommission laptops, desktops, and mobile devices.
- Support endpoint security initiatives, Windows updates, application deployments, and device compliance activities.
- Maintain accurate hardware inventory and asset records.

Enterprise Application Support

- Install, configure, and troubleshoot business applications and endpoint software.
- Support enterprise applications including:
- Yardi
- Mealsuite
- ADP
- Concur
- Printix
- iAuditor
- Power Apps
- Azure Virtual Desktop

- Coordinate with vendors and internal application teams to resolve escalated issues.

Service Delivery & Documentation

- Create, update, and resolve incidents and service requests using ServiceNow.
- Maintain knowledge base articles, support documentation, and technical procedures.
- Coordinate shipping, receiving, and inventory management for IT equipment.
- Identify recurring issues and recommend process improvements that enhance the end‑user experience.
- Participate in technology deployments, office moves, hardware refresh initiatives, and other IT projects.

What we’re looking for

- Bachelor’s degree, college d

📌 Desktop Support Specialist (Toronto)
🏢 Amica Mature Lifestyles
📍 Toronto