Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused workplace for our people.

about the team:

The People & Culture Coaching & Advisory team provides timely guidance and support to leaders and employees on a wide range of people matters. Working closely with People & Culture partners and the business, the team helps ensure consistent, policy-aligned decision-making while supporting a positive employee experience. As a People & Culture Advisor, Coaching & Advisory, you provide practical, employee-centered coaching and guidance to leaders and employees across the employee lifecycle. Working within a team-based support model, you manage people matters from intake through resolution, balancing employee experience, business needs, policy requirements, and risk considerations. You partner closely with stakeholders across People & Culture to ensure seamless support, appropriate escalation of complex issues, and consistent outcomes. You also help strengthen leader capability, improve employee experiences, and identify opportunities to enhance processes, resources, and ways of working.

core responsibilities:





- Provide coaching and advisory support to leaders and employees on a wide range of employee lifecycle matters, including performance, attendance, conduct, accommodations, leaves, policy interpretation, and workplace concerns.
- Manage employee relations and advisory cases from intake through resolution, ensuring thorough assessment, sound recommendations, timely follow-up, accurate documentation, and high-quality case management practices.
- Coach leaders through employee situations, helping them make informed decisions that are fair, consistent, policy-aligned, and responsive to both employee and business needs.
- Deliver reliable and practical guidance while exercising sound judgment, discretion, and appropriate risk awareness when navigating sensitive, complex, or ambiguous people matters.
- Identify complex, sensitive, or high-risk matters and partner with appropriate stakeholders to ensure proper guidance, alignment, and escalation.
- Collaborate effectively with People & Culture teams, Centers of Excellence, Strategic Business Partners, and other stakeholders, to deliver coordinated, consistent, and business-relevant support.
- Build leader capability by providing education, guidance, tools, and coaching that foster effective people leadership and increase confidence in managing employee matters.




- Develop and maintain trusted relationships with leaders and employees through responsive support, credibility, and a commitment to positive employee experiences.
- Monitor case trends and recurring issues to identify opportunities for process improvements, policy clarification, and enhanced employee and leader resources.
- Contribute positively to team collaboration, knowledge sharing, and continuous improvement initiatives, including process enhancements, change activities, testing, and special projects.
- Maintain a high level of confidentiality, professionalism, and accountability while ensuring compliance with company policies, practices, and documentation standards.

qualifications:

- Post-secondary education in Human Resources, Business, or a related field
- 3-5+ years of Human Resources, employee relations, advisory, employee support, or related experience
- Knowledge of employee relations, performance management, accommodations, workplace investigations, and employment practices
- Strong problem-solving and critical thinking skills with the ability to assess situations and determine appropriate next steps
- Strong communication, consultation, and relationship-building capabilities
- Ability to manage multiple priorities and work effectively in a fast-paced service environment
- Experience working with HR systems, case management tools, and documentation practices
- Demonstrated ability to maintain confidentiality and exercise sound judgment
- HR designation or progress toward designation is considered an asset

must haves

- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an en

📌 lululemon Senior People (Vancouver)
🏢 Lululemon
📍 Vancouver