Live boldly. Work with heart. Stay moved.

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

This role is about more than overseeing luggage services —it’sabout leading the first and last impression of the guest journey. As Bell Captain, you are a visible, hands‑on leader in our Guest Services team, setting the tone at the front drive and in the lobby. With a calm, confidentpresenceand a passion for service excellence, you guide your team to deliver seamless arrivals, thoughtful departures, and elevated moments throughout each guest’s stay.

Start Date:

September 2026

What You’ll Be Doing:

Guest Connection

- Act as a welcoming, professional presence in the lobby and front drive, ensuring guests feel supported from arrival through departure.
- Personallyassistguests with luggage, transportation, and inquiries, stepping in during peak periods or complex situations.
- Provide knowledgeable, personalized recommendations on local wellness, culture, and adventure experiences.
- Anticipate guest needs and resolve concerns with care, efficiency, and discretion.

Operational Excellence

- Oversee the safe, efficient handling, storage, and delivery of guest luggage at all stages of the guest journey.
- Coordinate transportation services including shuttles, taxis, and private vehicles.
- Maintainaccuratelogs for luggage storage, guest requests, and team activity.




- Ensure Guest Services equipment aremaintained, organized, andservice-ready.
- Support lobby flow, driveway operations, and arrivallogisticsto ensure smooth, polished guest movement.
- Adhere to all Rimrock safety, security, and service protocols with consistency and precision.

Team & Culture

- Lead, coach, and support the Guest Services team, setting clear expectations aligned with Rimrock and Emblems standards.
- Conduct daily team briefings to align on VIP arrivals, group movements, and service priorities.
- Foster a positive, collaborative team culture rooted in professionalism, accountability, and care.
- Work closely with Front Office, Expeditions andHousekeeping to deliver seamless guest journeys.
- Lead from the floor, stepping in to support the team during high-volume or high-impact moments.

What You Bring

- Previousexperience in Guest Services, ideally within a luxury or upscale hospitality environment.
- Prior leadership, lead hand, or supervisory experience preferred.
- Naturally warm, polished, and professional demeanor.
- Strong communicationskills with the ability to lead through influence and example.
- High attention to detail and a conscientious approach to service and operations.
- Ability to thrive in a fast-paced, highly social setting.




- Alberta Class 5 driver’s license with clear abstract; willingness to obtain Alberta Class 4 license.

BonusIfYouBring

- Strong knowledge of Banff National Park, its culture, and adventure offerings.
- Previousexperience coordinating group arrivals or VIP movements.
- Experience operating shuttles or luxuryvehicles.

Who You Are

You are a confident, service-driven leader who thrives in structured environments where precision and consistency matter. You build trust easily,with guests and colleagues alike,and understand that luxury lives in the details.

Calm under pressure and highly organized, you balance pace with polish, ensuring tasks are completed correctly and thoughtfully. You enjoy working with and through others, following established guidelines while motivating your team through clarity, encouragement, and hands‑on support.

Lead with presence. Serve with intention. Stay moved.

Physical Demands

- Continuous standing and walking for extended periods.
- Frequent lifting and carrying up to 50lbs / 23kg.
- Pushing and pulling luggage carts and guest items.
- Bending, reaching, and handling guest belongings.
- Ability to work both indoors and outdoors in varying weather conditions.

Visa Requirements:

Must be legallyauthorizedto work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Job Perks & Benefits:

- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affmutation for full time permanent status employeesafter 3 months.
- Defined Contrib

📌 Bell Captain (Banff)
🏢 AccorHotel
📍 Banff